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MIGRATION FROM OPEN-SOURCE SOFTWARE TO ODOO CRM AND ACCOUNTING DELIVERS BUSINESS BENEFITS FOR NETCELERO

Overview

Netcelero provides secureĀ and innovative connectivity solutions to some of the biggest corporations around the world and particularly in the USA. NetceleroĀ approached Target IntegrationĀ as they wanted to moving away from theirĀ open-source CRM system and legacyĀ accounting software.

CLIENT
Strata Tiles

SERVICES
Consulting, Implementation & Software Development

PRODUCTS

INDUSTRY
Distribution

Challenges

Netceleroā€™s existing CRM and accounting software didnā€™t support subscription-based billing, which made managing the monthly renewals process challenging.Ā Ā Their key challenges wereĀ as follows:

Open-Source CRM System Challenges

There are certain drawbacks inĀ using an open-sourceĀ CRM, primarily that they requireĀ a lot of technical expertise for maintenance. Interfaces are not always user-friendlyĀ and the emergence of any bugs can causeĀ issues with daily business operations. Therefore, NetceleroĀ required the helpĀ of an experienced consultancy such as Target Integration who could provide them with the guidance they needed and identify a suitable CRM solution.

No Central Support System

With an open-sourceĀ CRM, there is no central support available should a user or business experience any problems or issues.Ā NetceleroĀ would have to seek help or advice from relevant forums, which was not always absolutely accurate and it could take a lot of time to resolveĀ any issues.

Limited Functionality and Features

Another disadvantage ofĀ open-sourceĀ software can be the limitation ofĀ features or functionality and a lack ofĀ workflowsĀ in their processes. This was affecting various endpointsĀ of daily activities and tasks.

Solutions

Following consultancy and recommendations, Target Integration implementedĀ anĀ Odoo solution, which helped NetceleroĀ perform their the daily operations and business activities far more easilyĀ and efficiently.

CRM Software Systems

Target IntegrationĀ provided NetceleroĀ with Odoo CRM, which is well known for its customer-centric approach. All the unique requirements of the client were achieved as OdooĀ CRM is highly customisableĀ and there is noĀ limitation to the capabilities of the system.

Inventory Management

The Odoo warehouse management software was provided which helped to manage inventory and respond timely for any requirements by the customer on their delivery orders.Ā 

Accounts and Financing

Odoo promotes their finance and accounting software with the tagline ā€˜Do more in less timeā€™ ā€“ and its implementation definitely helpedĀ Netcelero simplify theirĀ monthly renewals process and overall financial management, which also allowed them the time to focus on improvements in their workflows and customer service delivery

Result

Target Integration implemented numerous Odoo modules to meet Netceleroā€™s business requirements, including Sales/CRM, Accounting software application, inventory management application, human resource management software and more. This has all helped the company in achieving their goals around productivity enhancement.

Netcelero has made tremendous growthĀ as all their unique requirements were fulfilled.Ā Ongoing support from Target Integrationā€™s consultants has also helped them to discoverĀ and explore all the features of their new system, for maximum benefit.

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