A US study of online shopping habits has found that a highly satisfied online shopper is 73 percent more likely to purchase online than a dissatisfied shopper, and 75 percent more likely to recommend a site to a friend. The annual report into customer satisfaction with retail websites by ForeSee Results showed that only 10 of 40 top e-tail sites managed to improve their online shopper satisfaction rating since the previous year’s study.
Starting the Year Together: Reflecting on Our Horizon Strategy Session
6 Jan 2026
The start of a new year is always a great time to pause, reflect, and realign. Recently, we brought our
