Search
Close this search box.

Vtiger Help Desk Price Comparison with Features

Build a comprehensive knowledge base using previous interactions with customers to provide fast answers to most frequently asked questions. Vtiger comes with Help Desk Software for multi-channel customer support to manage cases at scale, and at SLA-speeds for your entire business process. Vtiger Provide 3 important ways that help Your customer support operations, Your team can resolve the customer issue as a customer wants in the preferred channel with a meaningful response. Set your agent on more important task as Help Desk gives them a clear picture of what to focus on while giving them easy access. The help desk provides a platform where support managers can address important issues that need more attention. Vtiger help desk comes with many features with their different version, Please check below features and price table to more about Vtiger help desk.

Starter Professional
Price
Yearly billing
/ user / month
In USD $10 $20
In INR ₹600 ₹1,200
Monthly billing
/ user / month
In USD $14 $28
In INR ₹840 ₹1680
Max Users Unlimited Unlimited
Max Records Unlimited Unlimited
Contact Management
Contacts ✓ ✓
Organizations ✓ ✓
Profile scoring ✓
Engagement Score
Touchpoints/Contacts Activity View ✓ ✓
Custom Lists ✓ ✓
Tagging ✓ ✓
Best Time to Contact
Contact Enrichment
Action Center
Activity Alerts ✓ ✓
Configurable Smart Alerts
✓
Document Tracking Alerts ✓ ✓
Direct Mentions and Team Alerts ✓ ✓
Email Tracking Alerts ✓ ✓
Life Cycle Alerts ✓
Personal Inbox (Per User) 1 1
Record Activity Alerts ✓ ✓
Team/Shared Inbox (Per User) 1 3
Team Activity Alerts
✓
Task & Calendar
Activities, Calls, and Events ✓ ✓
Auto-assigned Group Appointment Pages
Group Events/Webinar Appointment Pages
Manage Tasks and Personal To-dos ✓ ✓
My Calendar ✓ ✓
Personal Meet-me Pages
Shared Calendar ✓ ✓
Email Functionality
Email Tracking w/ Real Time Notifications ✓ ✓
Email Templates ✓ ✓
Email Sequences (Sequences Per User)
Email Sequences (Emails Per User)
Inbox – Shared Mailbox (Per User) 1 3
Inbox – Personal Mailbox (Per User) 1 1
Related Comments ✓ ✓
2-way Email Sync(Gmail and IMAP
providers)
Sales Process Management
Campaigns
Deals
Deal Revenue Line Items
Deal to Contacts Role
Invoices
Journey Template
Leads
Multiple Pipelines
Multiple Currencies
Quotes
Round Robin Lead Assignment
Sentiment Tracking
Sales Pipeline
Sales Forecasting
Sales Quotas
Sales Insights
Tax Configuration
Support Management
Cases ✓ ✓
Work Orders
Internal Tickets
Knowledge Base ✓ ✓
Email to Case (Ticket) ✓ ✓
Round Robin Case Assignment
✓
Organization Matching with Email Domain ✓ ✓
Assets ✓ ✓
Service Contracts
✓
Customer Portal (Per User) 50 100
Case SLA Policies 15 25
Internal Ticket SLA Policies
25
Business Hours 25 25
Support Insights ✓ ✓
Agent-level Business Hours ✓ ✓
Case Satisfaction Survey ✓ ✓
Internal Tickets Insights
Inventory Management
Products ✓ ✓
Services ✓ ✓
Price Books
Subscriptions
Payment Tracking
Vendors
Purchase Orders
Sales Orders
Assets
Inventory Add-on
Credit Notes
Bills
Receipt Note
Delivery Note
Social
Twitter Integration
✓
Capture Leads from Twitter
Creating Cases from Twitter
✓
Social Interactions with Leads and Contacts
✓
Project Management
Manage Projects
Manage Project Milestones
Sub Tasks
Task Views – List, Kanban, and Calendar
Task Dependencies (Finish to Start)
Automated Task End Times
(User Business Hours)
Project Gantt View
Automated Time Tracking and Billing
Project Key Metrics and Analytics
Project Templates
Users and Access Control
Organization Hierarchy (Roles)
User Groups ✓ ✓
Field-level Access Control ✓ ✓
User Groups ✓ ✓
Global Sharing Rules ✓ ✓
Private Sharing ✓ ✓
Record Level Sharing ✓ ✓
Profile Limit 5 25
Role Limit 5 25
Multiple Owners for Records
✓
IP Whitelisting ✓
Reports and Analytics
Built-in Sales Intelligence Dashboard
Customizable Dashboards ✓ ✓
Sales Insights
Custom Report Builder 50 Custom + 10 Scheduled
100 Custom + 25 Scheduled
Out-of-box Reports and Charts ✓ ✓
Record Level Analytics
Custom Scheduled Reports ✓ ✓
Vtiger sales Analytics Content Pack (Power BI)
Document Collaboration
Documents ✓ ✓
Document Library ✓ ✓
Document Sharing (Per Month) 5 10
Document Collaboration (Internal and
External)
✓ ✓
Document Consumption Tracking ✓ ✓
Google Drive Integration ✓ ✓
Dropbox Integration ✓ ✓
OneDrive Integration ✓ ✓
Document Upload – Max File Size 25 MB 26 MB
Conversations
Group Inboxes ✓ ✓
Phone Calls ✓ ✓
SMS ✓ ✓
Vtiger Live Chat
✓
Social ✓
Survey Add-ons
Internal Collaboration
Direct Messages ✓ ✓
Attach Files to Direct Messages ✓ ✓
Group Messages ✓ ✓
Calendar Notifications ✓ ✓
Marketing Automation
Email Campaigns
Auto Responder Campaigns
Automatic Email Personalization ✓ ✓
Campaign Scheduling
Free Monthly Email Credits (Per User)
Tracking Opens, Clicks, and Bounces
Subscriber List
List Segmentation
Unsubscribe from Specific Lists
Email Opt-out
Email Templates Library ✓ ✓
Email Templates Builder ✓ ✓
Customizable Email Templates
Image Storage
Vtiger Branding Removed from Emails ✓ ✓
SMS Campaigns
SMS Reply Actions
Integrations
Google Calendar ✓ ✓
Google Contacts ✓ ✓
Google Drive ✓ ✓
Dropbox ✓ ✓
One Drive ✓ ✓
Digital Document Signing
✓
Payment Systems
Shopping Cart
QuickBooks
Office 365 ✓ ✓
Xero
Mailchimp
Google Meet ✓ ✓
Zoom Meet ✓ ✓
Tally
Exchange Connector Paid App Paid App
Outlook ✓ ✓
Olark
PieSync
SharpSpring
REST API ✓ ✓
Customization
Custom Modules
10
Custom Fields (Per Module) 25 50
Text Area Fields 5 10
DateTime Fields 2 2
Rich Text Fields 2 2
Items Per Picklist 1000 1000
Characters Per Picklist Value 100 100
Custom Layouts ✓ ✓
Colors for Picklist ✓ ✓
Dependent Page Layouts ✓ ✓
Print Templates ✓ ✓
Logo ✓ ✓
Customizable Record Numbering ✓ ✓
Terms and Conditions ✓ ✓
Automation
BCC Email to Archive ✓ ✓
Lead Creation from Email
Contact Creation from Email ✓ ✓
Case Creation from Email ✓ ✓
Organization Creation from Email ✓ ✓
Smart Alerts and Follow-up Rules ✓ ✓
Push Notifications ✓ ✓
Workflows 25 50
Multipath Workflows 2 5
Allowed Actions/Workflows 6 8
Workflow Field Updates ✓ ✓
Scheduled Workflows 10 20
Hourly Limit 1 2
Daily Limit 5 10
Assignment Rules
✓
Deals and Quote Approval Automation
Approval Process Automation (All Modules)
Case Escalation Rules 3 Unlimited
Update Notifications (On Save Alerts) ✓ ✓
Webforms
Web to Lead Form
Web to Contact Form ✓ ✓
Web to Opportunity Form
Web to Cases Form ✓ ✓
Web to Organization Form ✓ ✓
Web to Vendors Form
Telephony Integration
Click-to-call ✓ ✓
Incoming Call Contact Pop-up ✓ ✓
Call Logging ✓ ✓
Call Recording ✓ ✓
Data Deduplication
File Storage ✓ ✓
Data Export ✓ ✓
Data Import ✓ ✓
Storage (Per User) 5 GB or 500 MB
7.5 GB or 750 MB
Audit Logs ✓ ✓
Deduplication of Data ✓ ✓
Mobile
Mobile App for Android and iOS ✓ ✓
Manage Contacts, Leads, and Organizations ✓ ✓
Manage Deals, Quotes, and Invoices
Contacts Map View ✓ ✓
View Onsite Agenda and Navigate
✓
Check-in and Check-out Feature
✓
Geo-fence Configuration and Detection
✓
Manage Cases ✓ ✓
Generate Invoice from a Completed
Work Order
Add-ons
Gmail Add-on
Webhooks (Calls Per User)
250 (25,000 max Per Day)
Vtiger Privacy Guard Paid App Paid App
Automated Consent Management ✓ ✓
Encryption of Sensitive Data at Rest
(Fields Per Module)
5 5
Access logs, Auditing, and Reports ✓ ✓
Automated Data Handling Policies ✓ ✓
Sandbox
Security
SAML Based Single Sign-on
Allowed IPs
Encryption at Rest

Choosing the right help desk software for business is very important. Vtiger help desk provides you to create cases automatically from your email, webforms, and customer portal. And also Vtiger allows you to define working hours for agents. You can have multiple business hours based on region or other criteria. Target Integration is a premium partner of Vtiger and provides all types of services for All in one, Help Desk and Sales CRM like implementation, support, and integration. Contact Us to know more about the Vtiger product.

Share on:

You may also like

en_GB

Subscribe To Our Newsletter