{"id":34698,"date":"2021-06-24T13:19:08","date_gmt":"2021-06-24T13:19:08","guid":{"rendered":"https:\/\/ti.matrix-test.com\/?post_type=case_study&p=34698"},"modified":"2024-06-20T15:09:10","modified_gmt":"2024-06-20T15:09:10","slug":"full-automation-for-action-24-alarm-business","status":"publish","type":"case_study","link":"https:\/\/targetintegration.com\/en_gb\/case-study\/full-automation-for-action-24-alarm-business\/","title":{"rendered":"Full Automation for Action 24 Alarm Business"},"content":{"rendered":"
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Overview<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Action 24 supplies monitored alarms and CCTV for homes and businesses. Their\u00a0alarm receiving centre is an industry-leading facility, enabling\u00a0them to provide a full range of alarm and CCTV monitoring services for domestic and commercial customers throughout Ireland.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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CLIENT
<\/strong>Action 24 <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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SERVICES<\/strong>
Consulting, Implementation<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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PRODUCTS<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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INDUSTRY<\/strong>
Services<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenge<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Action 24 was facing problems with the manual completion of forms and tickets by their\u00a0engineers\u00a0during the customer installation process. \u00a0Before, the field assistant and to send 10+google forms for their site details.\u00a0They were also experiencing difficulties\u00a0both\u00a0in communicating\u00a0with their\u00a0team members and tracking progress.\u00a0The Target Integration team helped them to overcome\u00a0all these challenges, and more.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer Installation Management Process<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The remote completion of forms for installations was a manual process, as was the procedure for engineers raising or\u00a0responding to tickets with the help desk team. In addition, there was a dependency on the\u00a0varying systems and software in use across multiple departments\u00a0throughout the business.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Alarm Master Update and Billing Setup Workflow<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Following the alarm master update and billing setup workflow, a\u00a0field assistant engineer had to submit more than 10\u00a0google forms with site details. This was a time consuming activity, taking\u00a0around 25 minutes to complete the\u00a0information\u00a0needed\u00a0for every\u00a0installation.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lag in Communication and Multiple Dependencies<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A customer record is not created until an engineer requests it, either via email, call or information received from the control room spreadsheet\u00a0– and call enquiries were\u00a0not logged for further follow-up. \u00a0Alarm Master doesn\u2019t hold install visits.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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We engaged Target Integration to help us implement a new CRM system across our business. We needed a solution that would join the different solutions we had for different parts of the business and bring it all under the one CRM. We settled on Zoho as it ticked all of…<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\n\t<\/div>\n\n\t\t\t

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Aaron Mooney<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t

CEO, Action24<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<\/div>\n\t<\/article>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Solutions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Target Integration implemented a number of business applications for Action 24,\u00a0across various departments,\u00a0including\u00a0those specific to customer management operations.\u00a0Target Integration helped Action 24 to manage all their records centrally, connecting\u00a0all modules\u00a0or applications, ultimately\u00a0helping\u00a0them build a long-term relationship with their customers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Zoho One Suite<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Following the consultation process, Target Integration proposed Zoho One suite to Action 24,\u00a0to eradicate their manual workflows or processes\u00a0and automate business activities. The\u00a0implementation included\u00a0Zoho CRM, Zoho Desk, Zoho Books and Zoho Invoices, all of which were installed to help the client deliver timely services for their customers.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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An Integrated System for Better Collaboration<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Action 24 need an integrated system that would allow their field assistant engineers\u00a0and help desk management teams to collaborate remotely. \u00a0Target\u00a0Integration recommended the use of CRM automation, customer service management software and Zoho Sign and Accounts Management system\u00a0to address this and streamline processes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Real-time Access To Information<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Target Integration proposed the integration of Zoho Desk with Zoho CRM, meaning that all information would be synchronised in \u2018real-time\u2019 and available to all relevant departments. \u00a0The Zoho Desk mobile app was also customised and integrated\u00a0meaning that the field teams had access when they were out and about.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Result<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Action 24 now had a robust system for the management of their customer records and the daily manual processes, that were costly in terms of time and resource, were replaced through automation. Field engineers were now able to communicate with their colleagues in the customer relationship management teams and collaborate in real-time. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In addition, by using Zoho One, Action 24 has just one system to support, allowing them to manage the full customer lifecycle\u00a0from a single platform that covers all business operations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEnquire now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"featured_media":56520,"template":"","industry":[12],"client":[989],"class_list":["post-34698","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","industry-services","client-action-24"],"acf":[],"yoast_head":"\nFull Automation for Action 24 Alarm Business - TI<\/title>\n<meta name=\"description\" content=\"Overview Action 24 supplies monitored alarms and CCTV for homes and businesses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/targetintegration.com\/en_gb\/case-study\/full-automation-for-action-24-alarm-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Full Automation for Action 24 Alarm Business - 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