{"id":49470,"date":"2023-02-07T10:29:23","date_gmt":"2023-02-07T10:29:23","guid":{"rendered":"https:\/\/targetintegration.com\/?post_type=case_study&p=49470"},"modified":"2024-06-21T09:12:59","modified_gmt":"2024-06-21T09:12:59","slug":"ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead","status":"publish","type":"case_study","link":"https:\/\/targetintegration.com\/en_gb\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/","title":{"rendered":"KE Healthcare Boosts Profits with Zendesk"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Overview<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

KE Healthcare with its dynamic branches, Khadi Essentials and The Ayurveda Company is dedicated to promoting wellness through authentic and natural solutions. With a focus on Ayurvedic taxonomies, their herbal treatments are derived from the finest roots, leaves, fruits, bark, seeds, and oils, providing you with the ultimate healing experience.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

CLIENT
<\/strong>KE Healthcare<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

SERVICES<\/strong>
Consultation, Implementation<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

PRODUCTS
<\/strong>Zendesk<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

INDUSTRY<\/strong>
Healthcare <\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Challenge<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Managing two <\/span>companies<\/span>, Khadi Essentials and The Ayurveda Company became increasingly challenging without a robust support system in place. Recognizing the need for a solution, they were dedicated to implementing a tool that cou<\/span>l<\/span>d streamline operations and enhance the customer experience<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Need for a unified platform <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

The first challenge faced by KE Healthcare was the lack of a unified platform to manage <\/span>their various online channels<\/span> for both the <\/span>companies<\/span>, such as social media handles and<\/span> Shopify.<\/span> This <\/span>not only <\/span>caused inefficiencies in managing customer inquiries, processing orders, and <\/span>trackin<\/span>g tickets<\/span> across different platforms<\/span> but also the <\/span>in <\/span>management of refunds, returns, and cancellations<\/span>.<\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Inefficient ticket management system <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

The second challenge faced by KE Healthcare was the inefficiency in their ticket management system. They struggled with categorizing and tracking customer inquiries, which often resulted in delayed responses and frustrated customers. With a lack of proper tagging, channel classification, and status tracking, they found it difficult to prioritize and address customer concerns in a timely and organized manner.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Inability to gather customer feedback <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

The third challenge faced by KE Healthcare was the inability to gather customer feedback after resolving their issues. Without a system in place to follow up with customers and gather their thoughts, they were missing out on valuable information that could help improve their services. This was a crucial gap in their customer service process, as they were unable to measure the effectiveness of their solutions and identify areas for improvement.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Solutions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Brand feature <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

The solution to the <\/span>first<\/span> challenge came from <\/span>Zendesk\u2019s, powerful brand management feature. By using Zendesk, KE Healthcare was able to streamline its ticket management process and bring both of its<\/span> companies<\/span>, under a single platform<\/span>. <\/span>Wit<\/span>h <\/span>Zendesk’s<\/span> user-friendly interface and advanced tagging and classification system, they were able to effectively categorize<\/span> s<\/span>ignatures<\/span> and <\/span>manage multi<\/span>–<\/span>social platforms<\/span>,<\/span> Shopify<\/span> leading to <\/span>improved brand management<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Standard tags and views <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

The second solution KE Healthcare implemented was the setup of standard tags and views within Zendesk<\/span> for website and social media<\/span> for both the brands<\/span>. This allowed their agents to quickly categorize and view customer inquiries, making it easier to prioritize and respond to the most pressing issues. The ability to create custom views based on specific tags, channels, and statuses helped their agents to stay organized and on top of their workload, leading to improved efficiency and better customer service.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

CSAT feature <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

To address this third challenge, KE Healthcare utilized the Customer Satisfaction (CSAT) feature in Zendesk. This allowed them to quickly gather customer feedback after resolving their issues. The ability to send out automated surveys to customers provided valuable insights into their experience with KE Healthcare’s services. This information helped them to identify areas for improvement and make changes that directly impacted customer satisfaction.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Result<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

The implementation of Zendesk has been a game-changer for KE Healthcare. <\/span>By bringing their two brands under a single platform, they have streamlined their ticket management process, resulting in improved customer service. The custom views feature has allowed their agents to categorize and track customer inquiries efficiently, while the CSAT feature has provided valuable insights into customer satisfaction. Overall, Zendesk has been a catalyst for better efficiency, increased customer satisfaction, and higher profits for KE Healthcare.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEnquire now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Successful Implementation of Zendesk for KE Healthcare<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\n\t
\n\t\t\t\t\t
\n\t\t\t\t

The team at Target Integration went above and beyond to ensure a smooth and seamless transition to Zendesk, and we have seen a significant improvement in our customer service operations as a result. We highly recommend Target Integration to anyone looking for a reliable and expert Zendesk Implementation partner.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t

\n\t\t\t\tRead more<\/a>\n\t\t\t<\/p>\n\t\t\t\n\t<\/div>\n\n\t\t\t

\n\t\t\t\t
\n\t\t
\"\"<\/div>\t\t
\n\t\t\t

KE Healthcare<\/h3>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<\/div>\n\t<\/article>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"featured_media":56561,"template":"","industry":[8],"client":[1224],"class_list":["post-49470","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","industry-wholesale-distribution","client-archway"],"acf":[],"yoast_head":"\nKE Healthcare Enhances Profits with Zendesk Integration<\/title>\n<meta name=\"description\" content=\"See how KE Healthcare optimizes customer service using Zendesk, paving the way for increased profitability and growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/targetintegration.com\/en_gb\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Learn how Odoo Implementation gets them off the ground\" \/>\n<meta property=\"og:description\" content=\"Wilson's business functions have been upgraded and made more competent thanks to the Odoo ERP and modular applications.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/targetintegration.com\/en_gb\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/\" \/>\n<meta property=\"og:site_name\" content=\"Target Integration\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-21T09:12:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/06\/Group-of-business-people-and-software-developers-working-as-a-team-in-office.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Learn how Odoo Implementation gets them off the ground\" \/>\n<meta name=\"twitter:description\" content=\"Wilson's business functions have been upgraded and made more competent thanks to the Odoo ERP and modular applications.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/06\/Group-of-business-people-and-software-developers-working-as-a-team-in-office.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/\",\"url\":\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/\",\"name\":\"KE Healthcare Enhances Profits with Zendesk Integration\",\"isPartOf\":{\"@id\":\"https:\/\/targetintegration.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2023\/02\/KE-Healthcare-e1718895643604-min.png\",\"datePublished\":\"2023-02-07T10:29:23+00:00\",\"dateModified\":\"2024-06-21T09:12:59+00:00\",\"description\":\"See how KE Healthcare optimizes customer service using Zendesk, paving the way for increased profitability and growth.\",\"breadcrumb\":{\"@id\":\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#primaryimage\",\"url\":\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2023\/02\/KE-Healthcare-e1718895643604-min.png\",\"contentUrl\":\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2023\/02\/KE-Healthcare-e1718895643604-min.png\",\"width\":508,\"height\":339},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/targetintegration.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case studies\",\"item\":\"https:\/\/targetintegration.com\/en_us\/case-study\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"KE Healthcare Boosts Profits with Zendesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/targetintegration.com\/#website\",\"url\":\"https:\/\/targetintegration.com\/\",\"name\":\"Target Integration\",\"description\":\"Empowering You!\",\"publisher\":{\"@id\":\"https:\/\/targetintegration.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/targetintegration.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/targetintegration.com\/#organization\",\"name\":\"Target Integration\",\"url\":\"https:\/\/targetintegration.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/targetintegration.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/05\/ti-logo2-2.svg\",\"contentUrl\":\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/05\/ti-logo2-2.svg\",\"width\":172,\"height\":65,\"caption\":\"Target Integration\"},\"image\":{\"@id\":\"https:\/\/targetintegration.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"KE Healthcare Enhances Profits with Zendesk Integration","description":"See how KE Healthcare optimizes customer service using Zendesk, paving the way for increased profitability and growth.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/targetintegration.com\/en_gb\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/","og_locale":"en_GB","og_type":"article","og_title":"Learn how Odoo Implementation gets them off the ground","og_description":"Wilson's business functions have been upgraded and made more competent thanks to the Odoo ERP and modular applications.","og_url":"https:\/\/targetintegration.com\/en_gb\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/","og_site_name":"Target Integration","article_modified_time":"2024-06-21T09:12:59+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/06\/Group-of-business-people-and-software-developers-working-as-a-team-in-office.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"Learn how Odoo Implementation gets them off the ground","twitter_description":"Wilson's business functions have been upgraded and made more competent thanks to the Odoo ERP and modular applications.","twitter_image":"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/06\/Group-of-business-people-and-software-developers-working-as-a-team-in-office.jpg","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/","url":"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/","name":"KE Healthcare Enhances Profits with Zendesk Integration","isPartOf":{"@id":"https:\/\/targetintegration.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#primaryimage"},"image":{"@id":"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#primaryimage"},"thumbnailUrl":"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2023\/02\/KE-Healthcare-e1718895643604-min.png","datePublished":"2023-02-07T10:29:23+00:00","dateModified":"2024-06-21T09:12:59+00:00","description":"See how KE Healthcare optimizes customer service using Zendesk, paving the way for increased profitability and growth.","breadcrumb":{"@id":"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#primaryimage","url":"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2023\/02\/KE-Healthcare-e1718895643604-min.png","contentUrl":"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2023\/02\/KE-Healthcare-e1718895643604-min.png","width":508,"height":339},{"@type":"BreadcrumbList","@id":"https:\/\/targetintegration.com\/en_us\/case-study\/ke-healthcare-streamlines-customer-service-with-zendesk-for-higher-profits-ahead\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/targetintegration.com\/"},{"@type":"ListItem","position":2,"name":"Case studies","item":"https:\/\/targetintegration.com\/en_us\/case-study\/"},{"@type":"ListItem","position":3,"name":"KE Healthcare Boosts Profits with Zendesk"}]},{"@type":"WebSite","@id":"https:\/\/targetintegration.com\/#website","url":"https:\/\/targetintegration.com\/","name":"Target Integration","description":"Empowering You!","publisher":{"@id":"https:\/\/targetintegration.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/targetintegration.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/targetintegration.com\/#organization","name":"Target Integration","url":"https:\/\/targetintegration.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/targetintegration.com\/#\/schema\/logo\/image\/","url":"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/05\/ti-logo2-2.svg","contentUrl":"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2021\/05\/ti-logo2-2.svg","width":172,"height":65,"caption":"Target Integration"},"image":{"@id":"https:\/\/targetintegration.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/case_study\/49470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/types\/case_study"}],"version-history":[{"count":10,"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/case_study\/49470\/revisions"}],"predecessor-version":[{"id":56555,"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/case_study\/49470\/revisions\/56555"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/media\/56561"}],"wp:attachment":[{"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/media?parent=49470"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/industry?post=49470"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/targetintegration.com\/en_gb\/wp-json\/wp\/v2\/client?post=49470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}