{"id":15392,"date":"2019-01-23T12:18:25","date_gmt":"2019-01-23T12:18:25","guid":{"rendered":"https:\/\/www.targetintegration.com\/?p=15392"},"modified":"2019-01-23T12:18:25","modified_gmt":"2019-01-23T12:18:25","slug":"how-microsoft-dynamics-365-is-better-than-dynamics-crm-should-you-make-the-switch","status":"publish","type":"post","link":"https:\/\/targetintegration.com\/en_ie\/how-microsoft-dynamics-365-is-better-than-dynamics-crm-should-you-make-the-switch\/","title":{"rendered":"How Microsoft Dynamics 365 is better than Dynamics CRM? Should you make the switch?"},"content":{"rendered":"<p>Are you a Dynamics\nCRM user? If yes, then you must definitely be aware of Dynamics 365, which was\nunveiled in the year 2016. <\/p>\n\n\n\n<p>Since its arrival, <a href=\"https:\/\/targetintegration.com\/en_ie\/products\/microsoft-dynamics-365\/\">Dynamics 365<\/a> has been quite prominent both among the new as well as ardent Dynamics users, who are in a content zone making the most of the suite&#8217;s flexibility, functionality, and cost-effectiveness.&nbsp; <\/p>\n\n\n\n<p>Meanwhile, in case\nyou are still using Dynamics CRM, then you must constantly be reminded about\nyour subscription expiry date, where you will be required to begin a new\nsubscription with one of the new Dynamics 365 licenses. However, if desired,\nthe one can make the switch prior to receiving the expiration notification.<\/p>\n\n\n\n<p><em>However, the question here is that \u2018Is it worth\nmaking the switch?&#8217;<\/em><\/p>\n\n\n\n<p>So let&#8217;s begin.<\/p>\n\n\n\n<p>A cloud-based product,<a href=\"https:\/\/targetintegration.com\/en_ie\/products\/microsoft-dynamics-365\/\"> Dynamics 365<\/a> combines more than one functionality into this single product that allows the users to manage all of the tools and applications they require for running their business. It is a combination of CRM &amp; ERP, and at the same time, it provides the users with the best way to integrate their business parts as well as store their data in one place.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What exactly does Dynamics 365 offer the\ncustomers than Dynamics CRM doesn&#8217;t?<\/strong><\/h4>\n\n\n\n<p>Well, with\nDynamics 365, users get the capability to administer all their applications and\nservices from just this one portal.<\/p>\n\n\n\n<p>Here is all that\ncan be managed by Dynamics 365:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Users\n<\/li><li>Groups<\/li><li>Resources<\/li><li>Billing<\/li><li>Support<\/li><li>Settings<\/li><li>Setup<\/li><li>Reports<\/li><li>Health<\/li><li>Domains<\/li><li>Admin\ncenters<\/li><\/ul>\n\n\n\n<p><strong>Editable Grids:<\/strong> It is a robust functionality useful to speed up\nyour modification data. This eliminates the time-consuming process of\nmodification of record after record.<\/p>\n\n\n\n<p><strong>App Modules:<\/strong> Dynamics 365 enables the users to create their\napps in the system and allows them to control their apps in the Dynamics 365.\nCustomers can assign which app to display for specific users and for each of\nthe single app there is its own sitemap i.e. navigation menu.<\/p>\n\n\n\n<p><strong>Sitemap Designer:<\/strong> With Dynamics 365, customers can easily edit\ntheir sitemap by dragging, dropping &amp; creating areas, groups, &amp;\nentities links. Users can easily control sitemaps of their apps &amp; icons for\ntheir items in the sitemap.<\/p>\n\n\n\n<p><strong>Business Process Flow Enhancements:<\/strong> This functionality was also there in Dynamics CRM, however here in <a href=\"https:\/\/targetintegration.com\/en_ie\/products\/microsoft-dynamics-365\/\">Dynamics 365<\/a>, it has been extended. In here, the processes can be set to Active, Inactive, or Abandoned. Also, there is an enhancement in regard to security, then there is an addition of drag-n-drop designer, and the workflows can be run on the basis of a certain event in BPFs. Apart from that, Suggestion bubbles for the user and a timer of BPF&#8217;s stage are also new functionalities. <\/p>\n\n\n\n<p><strong>Relationship Insights:<\/strong> This functionality connects the customers with\nthe Azure Machine Learning. Thus, post giving permission to the external system\nfor accessing your app data, intelligent functionalities are applied. For\ninstance, email engagement is for reminding customers about forthcoming meetings\nand appointments, unanswered emails and post reading the emails, it tells the\ncustomers what they should track.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Engagement Analysis is to analyze what receiver\nof your emails are engaged in by measuring the number of clicks &amp; views on\nthe emails &amp; their content.<\/li><li>Relationship Assistant Tool helps customers with\nthe suggestions for their records in Dynamics 365.<\/li><\/ul>\n\n\n\n<p><strong>CRM App for Outlook:<\/strong> This feature enables the customers to use email\ntemplates and attach the articles in the email from the Outlook.<\/p>\n\n\n\n<p><strong>Mobility:<\/strong> The Device integration functionality gives CRM\nintegration with mobile camera &amp; user&#8217;s geolocation, new layouts &amp;\nviews, editable grids &amp;PowerBI integration.<\/p>\n\n\n\n<p><strong>Relevance Search Enhancements:<\/strong> Here the Dynamics 365 customers can search\ntheir documents, lookup field, and option sets. This is simply not only for the\nowned records, but it will also search among the shared records, and allows\ncontrol to users of what columns you want to see in the search result.<\/p>\n\n\n\n<p><strong>Learning Paths:<\/strong> This feature is useful for creating help\nwindows &amp; pop-ups for the users so to guide them through app usage in the\ndesired manner. Besides, it is also helpful in improving user experience with\nthe app.<\/p>\n\n\n\n<p style=\"color:#024166\" class=\"has-text-color has-background has-very-light-gray-background-color\"><strong><em>Hence, it must be clear by now\nthat there are endless benefits of shifting to Dynamics 365 and the good news\nis that Dynamics 365 is not just limited to the big firms. Rather, it serves\nthe users well regardless of their company size &amp; requirements. To know\nmore about Dynamics 365 for your enterprise, get in touch!!!<\/em><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Are you a Dynamics CRM user? If yes, then you must definitely be aware of Dynamics 365, which was unveiled&#8230;<\/p>","protected":false},"author":5,"featured_media":15393,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-15392","post","type-post","status-publish","has-post-thumbnail","hentry","category-dynamics-365"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Dynamics 365 is better than Dynamics CRM<\/title>\n<meta name=\"description\" content=\"Are you a Dynamics CRM user? If yes, then you must definitely be aware of Dynamics 365, which was unveiled in the year 2016.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/targetintegration.com\/en_ie\/how-microsoft-dynamics-365-is-better-than-dynamics-crm-should-you-make-the-switch\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Dynamics 365 is better than Dynamics CRM\" \/>\n<meta property=\"og:description\" content=\"Are you a Dynamics CRM user? If yes, then you must definitely be aware of Dynamics 365, which was unveiled in the year 2016.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/targetintegration.com\/en_ie\/how-microsoft-dynamics-365-is-better-than-dynamics-crm-should-you-make-the-switch\/\" \/>\n<meta property=\"og:site_name\" content=\"Target Integration\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-23T12:18:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2019\/01\/dynamics-CRM-vs-365-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1706\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rohit Thakral\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Microsoft Dynamics 365 is better than Dynamics CRM\" \/>\n<meta name=\"twitter:description\" content=\"Are you a Dynamics CRM user? 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