{"id":16945,"date":"2019-05-07T08:32:45","date_gmt":"2019-05-07T08:32:45","guid":{"rendered":"https:\/\/www.targetintegration.com\/?p=16945"},"modified":"2019-05-07T08:32:45","modified_gmt":"2019-05-07T08:32:45","slug":"zendesk-guide-price-comparison-with-features","status":"publish","type":"post","link":"https:\/\/targetintegration.com\/en_ie\/zendesk-guide-price-comparison-with-features\/","title":{"rendered":"Zendesk Guide Price comparison with Features"},"content":{"rendered":"

Zendesk Guide<\/a> is more than just a collection of articles. It\u2019s a smart knowledge base that helps you capture and leverage your team\u2019s know-how. It works natively with Zendesk Support<\/a> to deliver better self-service for customers and improve agent efficiency. It helps build a customised self-service destination to empower customers to help themselves. You can organise your articles in multiple levels including Categories and Sections so it\u2019s easy for your customers to find what they need.<\/p>\n\n\n\n

Create articles including\nmedia like photos and video with the WYSIWYG editor. It\u2019s as familiar as the\napplications you use in your personal life. Understand how your knowledge base\ncontent evolves over time. See a list of edits and changes, so you can always\nbe up to date with the latest revisions.<\/p>\n\n\n\n

You can also choose\nwho can view your knowledge base and keep some content for your agents only,\nrequire registration, or open it up to the public in your Help Centre. You can\nalso design sophisticated customisations to automate and enhance the customer\nexperience within Guide, using a myriad of different Zendesk APIs.<\/p>\n\n\n\n

COMPARISON TABLE:<\/p>\n\n\n\n
\n  \n <\/td>\n LITE<\/strong>\n <\/td>\n PROFESSIONAL<\/strong>\n <\/td>\n ENTERPRISE<\/strong>\n <\/td><\/tr>
\n Zendesk\n Guide Pricing<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n  \n <\/td><\/tr>
\n Billed\n annually (per agent per month)<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n  \n <\/td><\/tr>
\n In GBP<\/strong><\/strong>\n <\/td>\n Free\n <\/td> \u00a315 <\/td> \u00a326 <\/td><\/tr>
\n In DOLLARS<\/strong><\/strong>\n <\/td>\n Free\n <\/td>\n $15\n <\/td>\n $29\n <\/td><\/tr>
\n Billed monthly (per agent per month)<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n  \n <\/td><\/tr>
\n In GBP<\/strong><\/strong>\n <\/td> Free. <\/td> \u00a319 <\/td> \u00a332 <\/td><\/tr>
\n In DOLLARS<\/strong><\/strong>\n <\/td>\n Free\n <\/td>\n $19\n <\/td>\n $34\n <\/td><\/tr>
\n Get\n started and customise your knowledge base quickly<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n  \n <\/td><\/tr>
\n CREATE\n A KNOWLEDGE BASE<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Content\n structure<\/strong>\n <\/td>\n Unlimited Sections & Categories\n <\/td>\n Unlimited Sections & Categories\n <\/td>\n Unlimited Sections & Categories\n <\/td><\/tr>
\n Rich\n text WYSIWYG editor<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Content\n overview<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Restore\n deleted articles<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Article\n view permissions<\/strong>\n <\/td>\n Signed-in users\n Public\n <\/td>\n Internal only (custom)\n Signed-in users (custom)\n Public (custom)\n <\/td>\n Internal only (custom)\n Signed-in users (custom)\n Public (custom)\n <\/td><\/tr>
\n Create\n the best self-service experience for your customers<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n  \n <\/td><\/tr>
\n Embed\n self-service with Web Widget<\/em> & Mobile SDK<\/em><\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Use\n contextual help to serve up relevant content<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n API\n access to customise<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Community<\/em> with collaboration forums, user profiles and content moderation<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Enable\n customers to manage their own request with Customer Portal<\/em><\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Empower\n customers to close requests with Rapid\n Resolve*<\/em><\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Theme\n customisation<\/strong>\n <\/td>\n Basic\n <\/td>\n Advanced\n <\/td>\n Advanced\n <\/td><\/tr>
\n Multiple\n theme templates<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n yes\n <\/td><\/tr>
\n AI-powered\n suggestions with Answer Bot<\/em><\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Empower\n agents with easy access to knowledge<\/strong>\n <\/td>\n  \n <\/td>\n  <\/sup>\n <\/td>\n  <\/sup>\n <\/td><\/tr>
\n Agent-only\n knowledge base<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n yes\n <\/td><\/tr>
\n Article\n recommendations with the Knowledge\n Capture app<\/em><\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n AI-powered\n article recommendations with Answer Bot\n for Agents<\/em><\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Flag\n and create knowledge with the Knowledge\n Capture app<\/em><\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Integrated\n Knowledge Capture app<\/em> with\n publishing workflow<\/strong>\n <\/td>\n  \n <\/td>\n  <\/sup>\n <\/td>\n Yes\n <\/td><\/tr>
\n Develop\n and improve content across your team<\/strong>\n <\/td>\n  \n <\/td>\n  <\/sup>\n <\/td>\n  <\/sup>\n <\/td><\/tr>
\n Content\n and revision history<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Article\n life cycle management with Team\n Publishing<\/em><\/strong>\n <\/td>\n  \n <\/td>\n  <\/sup>\n <\/td>\n Yes\n <\/td><\/tr>
\n Article\n update assignments with Team Publishing<\/em><\/strong>\n <\/td>\n  \n <\/td>\n  <\/sup>\n <\/td>\n Yes\n <\/td><\/tr>
\n Editing\n and publishing permissions<\/strong>\n <\/td>\n Basic\n <\/td>\n Intermediate\n <\/td>\n Advanced\n <\/td><\/tr>
\n Identify\n knowledge gaps with Content Cues*<\/em><\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n Yes\n <\/td><\/tr>
\n Organise\n and optimise your knowledge base<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n  \n <\/td><\/tr>
\n Multilingual\n content**<\/strong>\n <\/td>\n 1 default language\n <\/td>\n 40+ languages\n <\/td>\n 40+ languages\n <\/td><\/tr>
\n Dynamic Content<\/em> for translations<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Article\n import<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Bulk\n actions<\/strong>\n <\/td>\n Basic\n <\/td>\n Intermediate\n <\/td>\n Advanced\n <\/td><\/tr>
\n Article\n labels<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Customised\n article lists and sharing options<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n SEO<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n XML\n Sitemap<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Multiple\n help centres**<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n Yes\n <\/td><\/tr>
\n Understand\n knowledge engagement and effectiveness through reporting and analytics<\/strong>\n <\/td>\n  \n <\/td>\n  \n <\/td>\n  \n <\/td><\/tr>
\n Google\n Analytics tracking<\/strong>\n <\/td>\n yes\n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Top\n Content and Search overview<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Pre-built\n Guide dashboards (knowledge base, community, search)<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Knowledge\n Capture dashboard**<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr>
\n Answer\n Bot dashboard**<\/strong>\n <\/td>\n  \n <\/td>\n yes\n <\/td>\n Yes\n <\/td><\/tr><\/tbody><\/table>\n\n\n\n

Zendesk Guide allows users to increase the efficiency of our customer support organisation by allowing customers to easily answer common questions themselves in their knowledge base. It creates the best self-service experience for the customers. You can embed your Help Centre natively on your website with the Web Widget or within your mobile app so customers don\u2019t have to leave when they need help. You can also build a community with collaboration forums, user profiles, and moderation tools so you can empower customers to interact with each other, inspire new ideas and provide feedback to your business.<\/p>","protected":false},"excerpt":{"rendered":"

Zendesk Guide is more than just a collection of articles. It\u2019s a smart knowledge base that helps you capture and…<\/p>","protected":false},"author":4,"featured_media":16947,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[591],"tags":[621,622,623],"class_list":["post-16945","post","type-post","status-publish","has-post-thumbnail","hentry","category-zendesk","tag-zendesk-guide","tag-zendesk-guide-features","tag-zendesk-guide-price"],"acf":[],"yoast_head":"\nZendesk Guide Price comparison with Features -<\/title>\n<meta name=\"description\" content=\"Zendesk Guide is more than just a collection of articles. 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