About the job
Role Overview:
We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements.
Key Responsibilities:
- Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management.
- Understand business requirements and design Zendesk workflows, automation, and user roles accordingly.
- Ensure seamless ticket lifecycle management, reporting, and system optimization.
- Collaborate with internal teams and stakeholders to align Zendesk functionalities with business objectives.
- Assist in integrations, testing, and user training as needed.
- Support other CRM systems (such as Zoho or Salesforce) based on business needs.
Required Skills & Qualifications:
- 1–3 years of functional consulting experience with Zendesk.
- Strong knowledge of Zendesk modules like Support, Chat, Guide, and Explore.
- Understanding of customer support processes and CRM best practices.
- Ability to communicate technical details in a user-friendly manner.
- Strong analytical and problem-solving skills.
Nice to Have:
- Exposure to CRMs like Zoho or Salesforce.
- Experience in user onboarding, documentation, or client interaction.
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