Vtiger CRM: Available in both open and closed source version, Vtiger customer relationship management software is an easily customizable software. Salesforce CRM: Salesforce CRM is one of the main products of the company Salesforce. It provides CRM to all sizes of business enterprises. Vtiger vs Salesforce: The table below highlights the main differences between Vtiger and Salesforce CRM.
| Basics | Vtiger CRM | Salesforce.com | Salesforce.com | ||
| Sales Cloud | Service Cloud | ||||
| Edition | Standard | Professional | Enterprise | Professional | Enterprise |
| Accounts | Yes | Yes | Yes | Yes | Yes |
| Contacts | Yes | Yes | Yes | Yes | Yes |
| Chat | Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes | |
| Mass Email | Yes | Yes | Yes | Yes | Yes |
| Workflows | Yes | Yes | Yes | Yes | Yes |
| Mobile | Yes | Yes | Yes | Yes | Yes |
| Reports | Yes | Yes | Yes | Yes | Yes |
| Dashboards | Yes | Yes | Yes | Yes | Yes |
| Customizable Layout | Yes | No | Yes | Yes | Yes |
| Sales & Marketing | |||||
| Content Library/Attachments | Yes | Yes | Yes | No | No |
| Document Attachments | Yes | Yes | Yes | No | No |
| Email Integration | Yes | Yes | Yes | No | No |
| Task & Activity Tracking | Yes | Yes | Yes | No | No |
| Customizable Sales Process | Yes | Yes | Yes | No | No |
| Email Templates | Yes | Yes | Yes | No | No |
| Microsoft Mail Merge | Yes | Yes | Yes | No | No |
| Opportunity Tracking | Yes | Yes | Yes | No | No |
| Campaigns | Yes | Yes | Yes | No | No |
| Contract Management | Yes | Yes | Yes | No | No |
| Product Tracking | Yes | Yes | Yes | No | No |
| Quotes | Yes | Yes | Yes | No | No |
| Role Permissions | Yes | Yes | Yes | No | No |
| Profiles | Yes | No | Yes | No | No |
| Offline Access | Yes | No | Yes | No | No |
| Sales Teams | Yes | No | Yes | No | No |
| Territory Management | Yes | No | Yes | No | No |
| Project Management | |||||
| Service Module | Yes | No | No | No | No |
| Service Contracts | Yes | No | No | No | No |
| Projects | Yes | No | No | No | No |
| Project Tasks | Yes | No | No | No | No |
| Announcements | Yes | No | No | No | No |
| Mail Converter | Yes | No | No | No | No |
| Project Milestones | Yes | No | No | No | No |
| Service | |||||
| Asset Management | Yes | No | No | Yes | Yes |
| Trouble Tickets | Yes | No | No | Yes | Yes |
| Auto Email Response | Yes | No | No | Yes | Yes |
| Ticket Management | Yes | No | No | Yes | Yes |
| Customer Portal1 | Yes | No | No | No | $125 / CUSTOMER PORTAL ACCOUNT / MONTH |
| Knowledge Base | Yes | No | No | No | Yes |
| Webmail | Yes | No | No | Yes | Yes |
| Social Conversations | No | No | No | Yes | Yes |
| Email Integration | Yes | No | No | Yes | Yes |
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