{"id":45892,"date":"2022-06-12T06:27:15","date_gmt":"2022-06-12T06:27:15","guid":{"rendered":"https:\/\/targetintegration.com\/?p=45892"},"modified":"2022-06-14T10:41:57","modified_gmt":"2022-06-14T10:41:57","slug":"how-can-you-make-your-customers-happy-with-zendesk-integrations","status":"publish","type":"post","link":"https:\/\/targetintegration.com\/en_in\/how-can-you-make-your-customers-happy-with-zendesk-integrations\/","title":{"rendered":"How can you make your customers happy with Zendesk integrations"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"45892\" class=\"elementor elementor-45892\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-693090d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"693090d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b119c3c\" data-id=\"b119c3c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5676002 elementor-widget elementor-widget-text-editor\" data-id=\"5676002\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW180698609 BCX0\"><strong><a href=\"https:\/\/www.zendesk.co.uk\/\">Zendesk<\/a> <\/strong>is a helpdesk management system. It is used to handle customers&#8217; queries and concerns in the form of tickets. When integrated with the apps used in your business, <strong><a href=\"https:\/\/targetintegration.com\/en_in\/products\/zendesk\/\">Zendesk integrations<\/a><\/strong> become powerful.<\/span><span class=\"NormalTextRun SCXW180698609 BCX0\">\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW180698609 BCX0\"> Every communication and interaction <span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW180698609 BCX0\">is<\/span> recorded under the customer&#8217;s profile, thus ensuring unique customer satisfaction. Companies using Zendesk report 95% <strong><a href=\"https:\/\/targetintegration.com\/en_in\/customer-experience-trends-in-india-and-saarc-regions\/\">customer satisfaction.<\/a><\/strong>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f14cdf1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f14cdf1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9f83ad\" data-id=\"c9f83ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee6e376 elementor-widget elementor-widget-image\" data-id=\"ee6e376\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2022\/06\/Copy-of-zendesk-1600x900-1-1024x576.png\" class=\"attachment-large size-large wp-image-45897\" alt=\"help management system Zendesk Integration\" srcset=\"https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/Copy-of-zendesk-1600x900-1-1024x576.png 1024w, https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/Copy-of-zendesk-1600x900-1-300x169.png 300w, https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/Copy-of-zendesk-1600x900-1-768x432.png 768w, https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/Copy-of-zendesk-1600x900-1-1536x864.png 1536w, https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/Copy-of-zendesk-1600x900-1.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55fada1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55fada1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6eec8c\" data-id=\"d6eec8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-278d952 elementor-widget elementor-widget-heading\" data-id=\"278d952\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Main features <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db628fc elementor-widget elementor-widget-text-editor\" data-id=\"db628fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The main highlight of Zendesk is simplifying the jargon around customer services and channelling them the right way for maximum results. The support is powerful but at the same time flexible.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">In addition to that, it has many features, like automation, macros, web widget, multilanguage, guided mode etc.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c994b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c994b3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4414230\" data-id=\"4414230\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd41134 elementor-widget elementor-widget-heading\" data-id=\"cd41134\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More than a shared email account<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9251d08 elementor-widget elementor-widget-text-editor\" data-id=\"9251d08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">So what is Zendesk? It is an email inbox that everyone can use, like a shared email account.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">In Zendesk, you can organize customer queries according to their nature, and label them as feedback, complaint, task, etc. These labels are given specific formats so that agents can handle them efficiently. No amount of time is lost for sorting. This way, it alleviates complexity by solving problems based on categories.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af5f0ef elementor-widget elementor-widget-heading\" data-id=\"af5f0ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalised support in ticket forms <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcffe47 elementor-widget elementor-widget-text-editor\" data-id=\"bcffe47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW90558027 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW90558027 BCX0\">A ticket form is a form accepted from the user&#8217;s end. In Zendesk, a ticket is any input coming into the system by the customers. Zendesk provides personalised support in the front end to collect customers&#8217; input. Before and after submitting the form, a customer will search for information. Knowledge of this shall be used to assist them meaningfully. This way, agents save time in categorising and finding the exact problem.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c1e6d elementor-widget elementor-widget-heading\" data-id=\"68c1e6d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A Single and dynamic interface<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b07d8 elementor-widget elementor-widget-text-editor\" data-id=\"43b07d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW134133972 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW134133972 BCX0\">The simple and unified interface design makes it easy for team members as well as admins to handle a ticket. A simple and clear interface is brilliantly connected with back-end functionalities.\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-038edfd elementor-widget elementor-widget-heading\" data-id=\"038edfd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support customers on their preferred channel<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f81d88a elementor-widget elementor-widget-text-editor\" data-id=\"f81d88a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW169521723 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW169521723 BCX0\">People use different channels to consume information and prefer to use a favourite one. Instead of replying\/ communicating with them only through one conventional medium, Zendesk allows the communications integrated into any channel so that companies can find their customers in their most preferred channel. This makes encouraging conversations and happy customers.\u00a0<\/span><\/span><span class=\"EOP SCXW169521723 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-436ec16 elementor-widget elementor-widget-heading\" data-id=\"436ec16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zendesk integrations<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08ff0f6 elementor-widget elementor-widget-text-editor\" data-id=\"08ff0f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Tailor your experience with apps and integrations. Zendesk not only paves a solution to strong customer communication but also makes it stronger through integrations with numerous apps, especially messaging and office apps.\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Apart from these, powerful analytics and smarter ticket management with automation and support tools make Zendesk a prominent player in this field.\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">When it comes to analytics, we get to understand customer information and leverage that for correct business insights. With this, everyone in this chain- your agents and customers are equally happier.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-590c376 elementor-widget elementor-widget-heading\" data-id=\"590c376\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">So, how does Zendesk work?  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdc993 elementor-widget elementor-widget-heading\" data-id=\"4fdc993\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zendesk Users<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e4fb17 elementor-widget elementor-widget-text-editor\" data-id=\"8e4fb17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">There are two types of users according to Zendesk:\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><ol><li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">End-users (customers)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Team members\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"none\">End users refer to customers- they create the ticket.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Team members have two sides- the agent side and the admin side. There are information and features on the admin side that are not accessible to agents. Agents will do work in the agent workspace, while admins can do some work in the agent workspace and some in the admin workspace. This makes the process systematic between team members.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf93723 elementor-widget elementor-widget-heading\" data-id=\"bf93723\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zendesk tickets<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b389189 elementor-widget elementor-widget-text-editor\" data-id=\"b389189\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Tickets are like mails- they are more of conversation records that store customer information and interactions, at the same time a part of the task\/ project management system. Tickets are classified under tags like complaints, support, request, tasks etc.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">It is a record of conversations between an agent and a customer. It includes all information: who the customer is, their order, order number etc. If there is any subsidiary task, they can be put as a child ticket under a parent ticket.\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4000c9e elementor-widget elementor-widget-heading\" data-id=\"4000c9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ticket Statuses<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef6eea1 elementor-widget elementor-widget-text-editor\" data-id=\"ef6eea1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Tickets aren&#8217;t static. They are assigned to agents. From creation to closing, tickets are under various statuses:\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">New<\/span><\/b><span data-contrast=\"none\">&#8211; Just when a customer creates a ticket. An agent or admin needs to assign it to someone. Until treated, the ticket remains in &#8216;<\/span><i><span data-contrast=\"none\">New<\/span><\/i><span data-contrast=\"none\">&#8216; status.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Open<\/span><\/b><span data-contrast=\"none\">&#8211; Open tickets are ticket assigned, they are either in <\/span><b><i><span data-contrast=\"none\">Pending <\/span><\/i><\/b><span data-contrast=\"none\">or <\/span><b><i><span data-contrast=\"none\">On- hold<\/span><\/i><\/b><span data-contrast=\"none\">, according to the to and fro conversation going with the customer and the agents. If an agent is waiting for a reply from the customer&#8217;s side, it is in &#8216;<\/span><i><span data-contrast=\"none\">Pending<\/span><\/i><span data-contrast=\"none\">&#8216; status. If the ticket is waiting for any support issues, it is put <\/span><b><span data-contrast=\"none\">&#8216;on hold<\/span><\/b><span data-contrast=\"none\">&#8216;.\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Finally, an agent marks the ticket as solved, when an issue is completely solved. Zendesk automatically marks such tickets as closed<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-453fc9b elementor-widget elementor-widget-image\" data-id=\"453fc9b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"540\" height=\"214\" src=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2022\/06\/image-5.png\" class=\"attachment-medium_large size-medium_large wp-image-45932\" alt=\"Zendesk integration- ticket management in zendesk\" srcset=\"https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/image-5.png 540w, https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/image-5-300x119.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Zendesk ticket statuses  <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c23633c elementor-widget elementor-widget-image\" data-id=\"c23633c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"559\" height=\"142\" src=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2022\/06\/image-6.png\" class=\"attachment-large size-large wp-image-45933\" alt=\"Zendesk integration - ticket lifecycle\" srcset=\"https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/image-6.png 559w, https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/image-6-300x76.png 300w\" sizes=\"(max-width: 559px) 100vw, 559px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">An example ticket life cycle starts from a customer's request.  <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7d9749 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7d9749\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79413d5\" data-id=\"79413d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f49336 elementor-widget elementor-widget-spacer\" data-id=\"5f49336\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cdb0e9 elementor-widget elementor-widget-heading\" data-id=\"8cdb0e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zendesk Workspace<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d40f05e elementor-widget elementor-widget-text-editor\" data-id=\"d40f05e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">A typical Zendesk workspace is presented almost like an e-mail system, with ticket and order numbers. Bills, requested time, order number etc are displayed along with it.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0An agent, in this workspace, can arrange his tickets in any order, or automate some workflow using Zendesk tools<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fc9361 elementor-widget elementor-widget-image\" data-id=\"0fc9361\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"272\" src=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2022\/06\/image-7.png\" class=\"attachment-large size-large wp-image-45940\" alt=\"Zendesk Integrations - a typical zendesk agent workspace\" srcset=\"https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/image-7.png 587w, https:\/\/targetintegration.com\/wp-content\/uploads\/2022\/06\/image-7-300x139.png 300w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">An agent workspace view in Zendesk  <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-063e88f elementor-widget elementor-widget-heading\" data-id=\"063e88f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zendesk Integrations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca15802 elementor-widget elementor-widget-text-editor\" data-id=\"ca15802\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The application is much more when integrated with other apps according to the specific business needs. It can be integrated with many organizational apps like <a href=\"https:\/\/targetintegration.com\/en_in\/products\/pipedrive\/\">Pipedrive<\/a>, Slack, <a href=\"https:\/\/targetintegration.com\/en_in\/how-can-your-business-benefit-by-getting-together-zendesk-and-whatsapp\/\">WhatsApp<\/a>, and Shopify, to name a very few.\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Every business is different. Zendesk Support and <strong><a href=\"https:\/\/targetintegration.com\/en_in\/products\/zendesk\/\">Zendesk integrations<\/a> <\/strong>can add a powerful backbone to your business. We can assist you to migrate to Zendesk or integrate it with your system after giving a good evaluation.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\"><strong><a href=\"https:\/\/targetintegration.com\/en_in\/\">Target Integration<\/a><\/strong> values empowering businesses through digital transformation. We are <strong><a href=\"https:\/\/targetintegration.com\/en_in\/products\/zendesk\/\">Zendesk partners<\/a><\/strong>. Business needs occasional upgrades for a competitive edge. Having worked with businesses in many verticals, we are skilled in uplifting businesses using any software solutions available best in time and scalable. We are technologically agnostic, which means we choose the best fitting software for your desired purpose. <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><span data-contrast=\"none\"><strong><a href=\"https:\/\/targetintegration.com\/en_in\/contact-us\/\">Contact<\/a> <\/strong>a consultant or leave us a message.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Zendesk is a helpdesk management system. It is used to handle customers&#8217; queries and concerns in the form of tickets&#8230;.<\/p>","protected":false},"author":4,"featured_media":45897,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[624,591],"tags":[1187,1186,1185,574,1184,1183,1143,615,1188],"class_list":["post-45892","post","type-post","status-publish","has-post-thumbnail","hentry","category-crm","category-zendesk","tag-ticket-status","tag-ticket-system","tag-what-is","tag-zendesk","tag-zendesk-basics","tag-zendesk-integrations","tag-zendesk-partners","tag-zendesk-support","tag-zendesk-workspace"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Does Zendesk integration make your customers happy?<\/title>\n<meta name=\"description\" content=\"If your business revolves extremely around customer satisfaction, then Zendesk integration is an intriguing option to consider. 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