{"id":61921,"date":"2026-03-13T10:50:36","date_gmt":"2026-03-13T10:50:36","guid":{"rendered":"https:\/\/targetintegration.com\/?p=61921"},"modified":"2026-03-13T10:58:46","modified_gmt":"2026-03-13T10:58:46","slug":"technology-trends-reshaping-financial-services","status":"publish","type":"post","link":"https:\/\/targetintegration.com\/en_in\/technology-trends-reshaping-financial-services\/","title":{"rendered":"Technology Trends Reshaping Financial Services"},"content":{"rendered":"<p data-start=\"211\" data-end=\"496\"><strong data-start=\"211\" data-end=\"222\">Baringa<\/strong>, the UK-based management consultancy, recently published its <a href=\"https:\/\/www.baringa.com\/en\/insights\/architecting-loyalty-in-financial-services\/technology-trends-2026\/\"><strong data-start=\"284\" data-end=\"312\">Top 10 Technology Trends<\/strong><\/a> reshaping financial services report, and its central argument deserves the attention of every mortgage broker, wealth manager, and credit union operating in the UK and Ireland today.<\/p>\n<p data-start=\"498\" data-end=\"774\">The message is direct: <strong data-start=\"521\" data-end=\"542\">legacy technology<\/strong> is no longer just a cost problem. It has become a <strong data-start=\"593\" data-end=\"621\">customer loyalty problem<\/strong>. And the gap between what financial institutions believe they are delivering digitally and what their customers actually experience is widening at pace.<\/p>\n<p data-start=\"498\" data-end=\"774\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-61895 aligncenter\" src=\"https:\/\/targetintegration.com\/wp-content\/uploads\/\/2026\/03\/Odoo-marketing-blog-1-scaled.png\" alt=\"\" width=\"707\" height=\"398\" srcset=\"https:\/\/targetintegration.com\/wp-content\/uploads\/2026\/03\/Odoo-marketing-blog-1-scaled.png 2048w, https:\/\/targetintegration.com\/wp-content\/uploads\/2026\/03\/Odoo-marketing-blog-1-300x169.png 300w, https:\/\/targetintegration.com\/wp-content\/uploads\/2026\/03\/Odoo-marketing-blog-1-1024x576.png 1024w, https:\/\/targetintegration.com\/wp-content\/uploads\/2026\/03\/Odoo-marketing-blog-1-768x432.png 768w, https:\/\/targetintegration.com\/wp-content\/uploads\/2026\/03\/Odoo-marketing-blog-1-1536x864.png 1536w, https:\/\/targetintegration.com\/wp-content\/uploads\/2026\/03\/Odoo-marketing-blog-1-18x10.png 18w, https:\/\/targetintegration.com\/wp-content\/uploads\/2026\/03\/Odoo-marketing-blog-1-1920x1080.png 1920w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><\/p>\n<hr data-start=\"776\" data-end=\"779\" \/>\n<h2 data-section-id=\"11u9xhe\" data-start=\"781\" data-end=\"844\"><\/h2>\n<h2 data-section-id=\"11u9xhe\" data-start=\"781\" data-end=\"844\"><strong data-start=\"784\" data-end=\"844\">The Loyalty Gap Is Bigger Than Most Institutions Realise<\/strong><\/h2>\n<p data-start=\"846\" data-end=\"1269\">Baringa&#8217;s research, drawn from surveys of <strong data-start=\"888\" data-end=\"917\">4,000 UK and US consumers<\/strong> and <strong data-start=\"922\" data-end=\"955\">400 senior banking executives<\/strong>, found that more than one-third of customers have switched their main bank in the last five years, and <strong data-start=\"1059\" data-end=\"1081\">digital experience<\/strong> was the primary driver, not interest rates or fees. A further <strong data-start=\"1145\" data-end=\"1152\">62%<\/strong> had switched or actively considered switching because their institution&#8217;s digital products did not meet their needs.<\/p>\n<p data-start=\"1271\" data-end=\"1538\">What makes this finding uncomfortable is the accompanying <strong data-start=\"1329\" data-end=\"1351\">executive response<\/strong>. A full <strong data-start=\"1360\" data-end=\"1367\">90%<\/strong> of bank leaders believe their institution performs well on digital experience. The gulf between <strong data-start=\"1464\" data-end=\"1488\">boardroom confidence<\/strong> and <strong data-start=\"1493\" data-end=\"1513\">customer reality<\/strong> could not be more stark.<\/p>\n<p data-start=\"1540\" data-end=\"2021\">For credit unions and smaller operators, this is not a problem exclusive to the large clearing banks. <strong data-start=\"1642\" data-end=\"1669\">Three in five UK adults<\/strong> now use <strong data-start=\"1678\" data-end=\"1701\">mobile banking apps<\/strong> as their primary channel, and the experience benchmark is set not by rival financial institutions but by <strong data-start=\"1807\" data-end=\"1836\">Amazon, Netflix, and Uber<\/strong>. Customers who find it seamless to hail a car, stream a film, or return a parcel expect the same frictionless experience when managing their mortgage or checking their savings balance.<\/p>\n<hr data-start=\"2023\" data-end=\"2026\" \/>\n<h2 data-section-id=\"1qxmtvc\" data-start=\"2028\" data-end=\"2093\"><\/h2>\n<h2 data-section-id=\"1qxmtvc\" data-start=\"2028\" data-end=\"2093\"><strong data-start=\"2031\" data-end=\"2093\">Legacy Systems Are Consuming the Budget, and the Strategy<\/strong><\/h2>\n<p data-start=\"2095\" data-end=\"2386\">The structural cause of the loyalty gap is well-documented in the report. <strong data-start=\"2169\" data-end=\"2187\">Legacy systems<\/strong> now consume more than <strong data-start=\"2210\" data-end=\"2231\">75% of IT budgets<\/strong> at many financial institutions, leaving less than a quarter available for innovation, improvement, and the new capabilities that customers are demanding.<\/p>\n<p data-start=\"2388\" data-end=\"2566\">Years of product launches, mergers, regulatory shifts, and hybrid technology decisions have created environments that are <strong data-start=\"2510\" data-end=\"2529\">complex, siloed<\/strong>, and <strong data-start=\"2535\" data-end=\"2565\">deeply resistant to change<\/strong>.<\/p>\n<p data-start=\"2568\" data-end=\"3040\">The report notes that this is not simply an inconvenience. <strong data-start=\"2627\" data-end=\"2659\">Fragmented data architecture<\/strong>, the direct consequence of bolt-on systems accumulated over decades, means that <strong data-start=\"2740\" data-end=\"2746\">AI<\/strong> remains experimental rather than operational for most firms. Without <strong data-start=\"2816\" data-end=\"2859\">clean, enterprise-wide data foundations<\/strong>, <strong data-start=\"2861\" data-end=\"2889\">personalisation at scale<\/strong> is impossible, <strong data-start=\"2905\" data-end=\"2928\">real-time analytics<\/strong> are unreliable, and the decision-making speed that digital challengers take for granted is simply out of reach.<\/p>\n<hr data-start=\"3042\" data-end=\"3045\" \/>\n<h2 data-section-id=\"u9prgr\" data-start=\"3047\" data-end=\"3089\"><\/h2>\n<h2 data-section-id=\"u9prgr\" data-start=\"3047\" data-end=\"3089\"><strong data-start=\"3050\" data-end=\"3089\">Ten Trends, One Overriding Priority<\/strong><\/h2>\n<p data-start=\"3091\" data-end=\"3369\">Baringa identifies <strong data-start=\"3110\" data-end=\"3150\">ten interconnected technology trends<\/strong> for 2026, spanning <strong data-start=\"3170\" data-end=\"3187\">AI deployment<\/strong>, <strong data-start=\"3189\" data-end=\"3210\">data architecture<\/strong>, <strong data-start=\"3212\" data-end=\"3230\">digital assets<\/strong>, <strong data-start=\"3232\" data-end=\"3258\">operational resilience<\/strong>, and <strong data-start=\"3264\" data-end=\"3284\">channel strategy<\/strong>. For a UK and Irish professional audience, three stand out as particularly pressing.<\/p>\n<ol data-start=\"3371\" data-end=\"4455\">\n<li data-section-id=\"twpvd5\" data-start=\"3371\" data-end=\"3748\">\n<p data-start=\"3374\" data-end=\"3748\"><strong data-start=\"3374\" data-end=\"3405\">Rebuilding Data Foundations<\/strong>: The shift from fragmented data stores to enterprise-wide data product foundations is the single most important investment a financial institution can make in 2026. Without it, AI adoption remains pilot-stage, regulatory reporting remains manually intensive, and the seamless cross-channel experience that drives loyalty cannot be delivered.<\/p>\n<\/li>\n<li data-section-id=\"ysvq06\" data-start=\"3750\" data-end=\"4127\">\n<p data-start=\"3753\" data-end=\"4127\"><strong data-start=\"3753\" data-end=\"3801\">Channel Strategy &amp; the Human Plus AI Balance<\/strong>: Customers want choice, and digital channels are not a replacement for human relationships in complex financial decisions. The institutions that will win are those that deploy <strong data-start=\"3978\" data-end=\"3991\">AI agents<\/strong> to handle routine queries and transactions, freeing <strong data-start=\"4044\" data-end=\"4062\">human advisers<\/strong> for conversations that require judgment, empathy, and expertise.<\/p>\n<\/li>\n<li data-section-id=\"o75t4l\" data-start=\"4129\" data-end=\"4455\">\n<p data-start=\"4132\" data-end=\"4455\"><strong data-start=\"4132\" data-end=\"4158\">Operational Resilience<\/strong>: As financial services become genuinely <strong data-start=\"4199\" data-end=\"4207\">24\/7<\/strong>, the tolerance for outages, processing delays, and system failures is approaching zero. <strong data-start=\"4296\" data-end=\"4322\">Operational resilience<\/strong> has become a <strong data-start=\"4336\" data-end=\"4361\">commercial imperative,<\/strong>\u00a0institutions that cannot guarantee always-on service will lose customers to those that can.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"4457\" data-end=\"4460\" \/>\n<h2 data-section-id=\"1tlsj4x\" data-start=\"4462\" data-end=\"4496\"><\/h2>\n<h2 data-section-id=\"1tlsj4x\" data-start=\"4462\" data-end=\"4496\"><strong data-start=\"4465\" data-end=\"4496\">What This Means in Practice<\/strong><\/h2>\n<p data-start=\"4498\" data-end=\"4578\">Baringa\u2019s prescription for financial institutions is built around three steps:<\/p>\n<ol data-start=\"4579\" data-end=\"4846\">\n<li data-section-id=\"lg76js\" data-start=\"4579\" data-end=\"4656\">\n<p data-start=\"4582\" data-end=\"4656\"><strong data-start=\"4582\" data-end=\"4653\">Define what genuinely differentiates your business from competitors<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"13nf543\" data-start=\"4657\" data-end=\"4756\">\n<p data-start=\"4660\" data-end=\"4756\"><strong data-start=\"4660\" data-end=\"4692\">Build a modern digital spine<\/strong> using a pragmatic mix of build, buy, and integrate decisions.<\/p>\n<\/li>\n<li data-section-id=\"1iot9w2\" data-start=\"4757\" data-end=\"4846\">\n<p data-start=\"4760\" data-end=\"4846\"><strong data-start=\"4760\" data-end=\"4814\">Embed continuous change as an organisational habit<\/strong> rather than a periodic project.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"4848\" data-end=\"5163\">For mortgage brokers, wealth managers, and credit unions, the <strong data-start=\"4910\" data-end=\"4928\">Baringa report<\/strong> is a timely prompt. The institutions in your professional networks that are investing in <strong data-start=\"5018\" data-end=\"5041\">data infrastructure<\/strong> and <strong data-start=\"5046\" data-end=\"5068\">digital experience<\/strong> today are building the <strong data-start=\"5092\" data-end=\"5112\">customer loyalty<\/strong> that will define market share in five years&#8217; time.<\/p>\n<p data-start=\"5165\" data-end=\"5290\">Those still running on systems written before the euro was introduced may find that catching up becomes progressively harder.<\/p>\n<hr data-start=\"5292\" data-end=\"5295\" \/>\n<h2 data-section-id=\"1ij2u1f\" data-start=\"5297\" data-end=\"5324\"><\/h2>\n<h2 data-section-id=\"1ij2u1f\" data-start=\"5297\" data-end=\"5324\"><strong data-start=\"5300\" data-end=\"5324\">Read the Full Report<\/strong><\/h2>\n<p><b><span data-contrast=\"none\">\u2192\u00a0\u00a0<\/span><\/b><a href=\"https:\/\/www.baringa.com\/en\/insights\/architecting-loyalty-in-financial-services\/technology-trends-2026\/\"><span data-contrast=\"none\">Baringa \u2014 Architecting Loyalty: 10 Technology Trends Reshaping Financial Services in 2026 (November 2025)<\/span><\/a><span data-ccp-props=\"{&quot;335559685&quot;:200,&quot;335559738&quot;:50,&quot;335559739&quot;:50}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">\u2192\u00a0\u00a0<\/span><\/b><a href=\"https:\/\/www.baringa.com\/en\/insights\/architecting-loyalty-in-financial-services\/retail-banking-survey\/\"><span data-contrast=\"none\">Baringa \u2014 Legacy Tech, Lost Loyalty: Retail Banking Survey (September 2025)<\/span><\/a><span data-ccp-props=\"{&quot;335559685&quot;:200,&quot;335559738&quot;:50,&quot;335559739&quot;:50}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">\u2192\u00a0\u00a0<\/span><\/b><a href=\"https:\/\/www.baringa.com\/en\/insights\/architecting-loyalty-in-financial-services\/customer-engagement-financial-services\/\"><span data-contrast=\"none\">Baringa \u2014 Why Customer Engagement Is the Next Frontier in Financial Services<\/span><\/a><span data-ccp-props=\"{&quot;335559685&quot;:200,&quot;335559738&quot;:50,&quot;335559739&quot;:50}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">\u2192\u00a0\u00a0<\/span><\/b><a href=\"https:\/\/www.baringa.com\/en\/insights\/architecting-loyalty-in-financial-services\/build-financial-services-architecture\/\"><span data-contrast=\"none\">Baringa \u2014 From Vision to Reality: How to Build a Transformative Financial Services Architecture<\/span><\/a><span data-ccp-props=\"{&quot;335559685&quot;:200,&quot;335559738&quot;:50,&quot;335559739&quot;:50}\">\u00a0<\/span><\/p>\n<hr data-start=\"5756\" data-end=\"5759\" \/>\n<h2 data-section-id=\"njgk8l\" data-start=\"5761\" data-end=\"5788\"><\/h2>\n<h2 data-section-id=\"njgk8l\" data-start=\"5761\" data-end=\"5788\"><strong data-start=\"5764\" data-end=\"5788\">Talk To Us Today<\/strong><\/h2>\n<p data-start=\"5790\" data-end=\"6170\">At <strong data-start=\"5793\" data-end=\"5815\">Target Integration<\/strong>, we understand the challenges financial services businesses face in today\u2019s ever-changing landscape. Whether you\u2019re grappling with <strong data-start=\"5947\" data-end=\"5965\">legacy systems<\/strong>, <strong data-start=\"5967\" data-end=\"5989\">data fragmentation<\/strong>, or <strong data-start=\"5994\" data-end=\"6009\">AI adoption<\/strong>, we\u2019re here to help guide you through a <strong data-start=\"6050\" data-end=\"6076\">digital transformation<\/strong> journey that will improve operational efficiency, customer engagement, and future resilience.<\/p>\n<p data-start=\"6172\" data-end=\"6311\">\ud83d\udce9 <a href=\"https:\/\/targetintegration.com\/en_ie\/contact-us\/\"><strong data-start=\"6175\" data-end=\"6195\">Contact us today<\/strong><\/a> to learn how we can help your business unlock its full potential and build a sustainable future through technology.<\/p>","protected":false},"excerpt":{"rendered":"<p>Baringa, the UK-based management consultancy, recently published its Top 10 Technology Trends reshaping financial services report, and its central argument&#8230;<\/p>","protected":false},"author":47,"featured_media":61924,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[1512,1540,1531,1539,1479,1535,1541,583,909,1542,1532,1536,1544,1533,1537,1528,1534,411,1545,1543,1538],"class_list":["post-61921","post","type-post","status-publish","has-post-thumbnail","hentry","category-article","tag-ai-adoption","tag-ai-in-finance","tag-baringa","tag-credit-unions","tag-customer-engagement","tag-data-architecture","tag-digital-strategy","tag-digital-transformation","tag-erp-solutions","tag-financial-innovation","tag-financial-services","tag-financial-technology","tag-irish-financial-services","tag-legacy-systems","tag-mortgage-brokers","tag-operational-efficiency","tag-operational-resilience","tag-target-integration","tag-technology-trends","tag-uk-financial-services","tag-wealth-managers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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