As the pandemic continued to affect the world, the digital change that many firms undertook in 2020 accelerated in 2021. While many of the top digital transformation trends forecasts from a year ago came true, others didn’t quite pan out and were pushed aside in favour of more pressing and strategic demands as the epidemic continued. What does this imply for the year 2022? Will customer experience and data continue to dominate headlines, or will new technologies take centre stage?
Let’s take a look at 5 significant technological developments that defined the year and the forecast for 2022 as the digitalization and virtualization of business and society continue to grow.