{"id":9832,"date":"2017-12-12T13:17:28","date_gmt":"2017-12-12T13:17:28","guid":{"rendered":"https:\/\/www.targetintegration.com\/?p=9832"},"modified":"2024-08-22T12:14:32","modified_gmt":"2024-08-22T12:14:32","slug":"best-method-on-site-service-callouts","status":"publish","type":"post","link":"https:\/\/targetintegration.com\/en_us\/best-method-on-site-service-callouts\/","title":{"rendered":"The best method for managing your on-site service callouts"},"content":{"rendered":"<p>For many businesses, providing on-site service callouts are an essential part of ensuring that <a href=\"https:\/\/www.entrepreneur.com\/article\/77686\">customer-business relationships stay healthy and rewarding<\/a>. In this kind of service, both customer and company are involved in a mutually beneficial exchange. The customer receives essential repairs, updates, or routine maintenance. At the same time, the business providing the service receives the opportunity for customer interaction and relationship building, as well as the financial benefits that come with it. As a business, there are many ways to manage your on-site service callouts. However, out of the three methods below, there is one clear &#8216;winner&#8217; that is the smart choice for any modern day on-site service provider.<\/p>\n<h3>1. Using a physical docket book for on-site service callouts<\/h3>\n<h4><span style=\"font-size: 14pt;\">Pros<\/span><\/h4>\n<p><span style=\"font-size: 12pt;\">It does exactly what it says on the tin \u2013 it&#8217;s a paper based method.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Because it&#8217;s made of paper, there&#8217;s no need for an internet connection, batteries, or the woes that might come with using technology.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">It&#8217;s the familiar, pocket sized go-to method for keeping records.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">If the system crashes or your battery dies, the paper docket book will survive.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-size: 14pt;\">Cons<\/span><\/h4>\n<ul>\n<li><span style=\"font-size: 12pt;\">With this method, the only person who knows the status of the on-site visit is the book holder.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Unless regular emails or messages are being sent during the visit, this method means that others in the company are left in the dark.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Some important details that were written down, but not communicated could also be lost \u2013 and certainly if the book itself is lost.<\/span><\/li>\n<\/ul>\n<h3>2. Keeping a list on Excel for on-site service callouts<\/h3>\n<h4><span style=\"font-size: 14pt;\">Pros<\/span><\/h4>\n<ul>\n<li><span style=\"font-size: 12pt;\">Keeping data about on-site callouts on Excel removes some of the problems with the paper method. The information is saved on a system and it can also be communicated to others in the company much quicker, and easier.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Excel is also a familiar and intuitive system, and it <a href=\"https:\/\/turbofuture.com\/computers\/Advantages-of-Microsoft-Excel\">makes an effort to help users illustrate data<\/a> in useful ways.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-size: 14pt;\">Cons<\/span><\/h4>\n<ul>\n<li><span style=\"font-size: 12pt;\">Unless you&#8217;re working in the cloud, this useful information will automatically be stored on just one computer<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">This poses the same problem as the paper method &#8211; the opportunity for the instant sharing of all the essential information is lost.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Manually communicating updates is a waste of valuable time, and it means that your <a href=\"https:\/\/www.clicdata.com\/blog\/pros-cons-excel\/\">reporting ability is limited<\/a>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">There is the opportunity for human error when inputting information.<\/span><\/li>\n<\/ul>\n<h3>3. Using a service management system: a CRM for on-site service callouts<\/h3>\n<h4>Pros<\/h4>\n<ul>\n<li><span style=\"font-size: 12pt;\">When you <a href=\"https:\/\/smallbiztrends.com\/2013\/08\/benefits-of-crm-choose-platform.html\">centralise<\/a> your customer&#8217;s data, it becomes far easier for employees to gain a full understanding of the customer&#8217;s history and needs.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">This means providing a better and more efficient service when they are called out on-site.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">It also allows for the all important instant flow of information between employees, but also between customers and the business.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">This means instant text messages and updates about on-site service callouts for customers, which has the knock on effect of creating stronger business-customer relationships.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-size: 14pt;\">Cons<\/span><\/h4>\n<ul>\n<li><span style=\"font-size: 12pt;\">Implementing a CRM system means training in your staff on how to use it. This can be time consuming.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Also, when you have this kind of system in your business, it requires ongoing maintenance and possibly updates as well.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">It&#8217;s a long-term commitment, and implementing this system incorrectly can be a costly mistake.<\/span><\/li>\n<\/ul>\n<h3>The winner?<\/h3>\n<p>Out of these three, the one that is most beneficial to the mutually rewarding relationship between you and your customer is number three. Of course, there is something to be said for having that personal docket book in your pocket. Whether you choose to use more than one method for your on-site service callouts or not, <a href=\"https:\/\/targetintegration.com\/general\/advantages-and-disadvantages-of-crm\">using a CRM<\/a> system is certainly the smart choice.<\/p>\n<p>We are an independent CRM software provider, which means you get unbiased advice tailored to your needs. Feel free to ask us for a free demo with one of our trusted CRM partners. We also provide an expert membership management solution, which helps keep your on-site service system working at its best.<\/p>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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class='gfield_label gform-field-label' for='input_32_13'>GCLID<\/label><div class='ginput_container ginput_container_text'><input name='input_13' id='input_32_13' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><input type=\"hidden\" id=\"gform_nonce\" name=\"gform_nonce\" value=\"579fbe7e83\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en_us\/wp-json\/wp\/v2\/posts\/9832\" \/><\/div><div id=\"field_32_14\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full utm-utm_source field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_32_14'>utm_source<\/label><div class='ginput_container 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