Delivery Manager / Senior Project Manager

Roles and Responsibilities

  • Responsible for planning and overseeing projects within an organisation, from the initial ideation through to completion.
  • They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.
  • Document the integration design, execute the project plan, coordinate the project to completion and recommend improvements for future implementation of ERP platform to our customer’s systems (ERP, SRM, procurement tools)
  • Develop a working understanding of our technical integration processes and capabilities to facilitate the successful completion of project requirement
  • Develop positive relationships with our clients and internal teams across the global organization
  • Ensure clients, vendors, suppliers, and internal resources are meeting deadlines to achieve project milestones.
  • Work with our internal teams to propose and update materials or processes to close gaps and ensure positive user experiences for our prospects and customers
  • Work closely within the Customer Success Team to develop and implement strategies to improve the new customer onboarding experience
  • Develop and manage project timeline, project milestones, budget and contingency planning
  • Develop and manage a detailed project schedule and work plan like, determine and define project timelines and deadlines of the project
  • Analysing and managing project risk.

Skills

Knowledge of waterfall model/agile technologies, MS excel and ticketing solutions and project management solutions

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