Zoho Assist Price comparison with Features

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho’s powerful management engine with out-of-the-box, creative, and timely support. It is appreciated both among customers and support teams as it eliminates the risk of delayed support even in conditions of slow internet connection.

The platform’s competitive advantage is that it can manage unattended computers even if it is web-based. At the same time, this means that there is no complex installation procedure and a painful learning curve, the interface is simple and Zoho-intuitive, and communication is completely secured.

Dual monitor support is another feature that distinguishes Zoho Assist from other remote support programs, as controls are switched easily, and the user doesn’t have to wait for a technician to access his device. The ‘Run as Service’ command, however, allows the user to transfer his administration privileges to someone else.

TABLE COMPARISON:

 

 

FREE

STANDARD

PROFESSIONAL

ENTERPRISE

STANDARD

PROFESSIONAL

Pricing (plus tax, as applicable)

           

Per Month (Billed Annually)

           

In RUPEES

₹400/month

₹600/month

₹960/month

₹400/month

₹600/month

In DOLLAR

 

$8.3/month

$12.5/month

$20.83/month

$8.3/month

$12.5/month

In GBP

£6.6/month

£10/month

£16.66/month

£6.6/month

£10/month

In EUROS

€8.3/month

€12.5/month

€20.83/month

€8.3/month

€12.5/month

Billed Monthly

           

In RUPEES

₹480

₹720

₹1,120

₹480

₹720

In DOLLAR

 

$10

$15

$25

$10

$15

In GBP

£8

£12

£20

£8

£12

In EUROS

€10

€15

€25

€10

€15

Instant Chat

Yes

Yes

Yes

Yes

Yes

 

Desktop Application

Yes

Yes

Yes

Yes

Yes

 

UAC Compatibility

Yes

Yes

Yes

Yes

Yes

 

Clipboard Sharing

Yes

Yes

Yes

Yes

Yes

 

Remote Screen Blanking

Yes

Yes

Yes

Yes

Yes

 

File Transfer

Yes

Yes

Yes

Yes

 

Multi-Monitor Navigation

Yes

Yes

Yes

Yes

 

Send Alt+Ctrl+Del

Yes

Yes

Yes

Yes

 

Reboot and Reconnect

Yes

Yes

Yes

Yes

 

Session Transfer

Yes

Yes

Yes

Yes

 

Screen Capture

Yes

Yes

Yes

Yes

 

Schedule Sessions

Yes

Yes

 

Swap Screen

Yes

Yes

Yes

 

Session Notes

Yes

Yes

Yes

 

Annotation

Yes

Yes

 

Remote Print

Yes

Yes

 

Session Recording

Yes

Yes

 

Additional storage for session recording

Yes

Yes

 

Screen Sharing

Yes

Yes

 

Platform supported (Windows/Mac/Linux/Chrome OS)

Yes

Yes

Yes

Yes

Yes

 

Mobile Apps (iOS, Android)

Yes

Yes

Yes

 

Unattended Access

           

Computer Grouping

Yes

 

Group Permissions

Yes

 

Deployment

Yes

 

Wake-on-LAN

Yes

 

Remote Power Options

Yes

 

Organization

           

User Management

Yes

Yes

Yes

Yes

Yes

 

Organization Roles

Yes

Yes

Yes

Yes

Yes

 

Departments

Yes

Yes

 

Rebranding

Yes

Yes

Yes

 

Custom Email Templates

Yes

Yes

 

Email Configuration

Yes

Yes

Yes

Yes

Yes

 

Advance Reports

Yes

Yes

Yes

 

Customer Widget

Yes

 

Number of Technicians

One

Limited

Limited

Limited

Unlimited

 

Security and Compliances

           

TLS 1.2 transport security with AES-256-bit encryption

Yes

Yes

Yes

Yes

Yes

 

Idle-Session Time Out

Yes

Yes

Yes

Yes

Yes

 

Action Log Viewer

Yes

Yes

Yes

Yes

Yes

 

Two-Factor Authentication

Yes

Yes

Yes

Yes

Yes

 

Session Confirmation

Yes

 

Integrations/APIs

           

Integration with Zoho Desk

Yes

Yes

Yes

Yes

 

Integration with Zoho Sales IQ

Yes

Yes

Yes

Yes

 

Integration with Zendesk

Yes

Yes

Yes

 

Integration with ServiceNow

Yes

Yes

Yes

 

Integration with Freshdesk

Yes

Yes

Yes

Yes

 

Integration with Jira

Yes

Yes

Yes

Yes

 

Import Google Contacts

Yes

Yes

Yes

Yes

 

Zoho Assist APIs

Yes

Yes

Yes

Yes

Yes

 

 

Zoho Assist presents a whole new level of remote training and troubleshooting, easy, quick, and with absolutely no need for the end user to hand control over his data to someone else, and to remain clueless about it. The reason for that is the presence of a specific security setting called User Access Control (UAC), which appears on the user’s regular desktop screen, and detects bugs the user can fix even without expert IT knowledge.

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