A US study of online shopping habits has found that a highly satisfied online shopper is 73 percent more likely to purchase online than a dissatisfied shopper, and 75 percent more likely to recommend a site to a friend. The annual report into customer satisfaction with retail websites by ForeSee Results showed that only 10 of 40 top e-tail sites managed to improve their online shopper satisfaction rating since the previous year’s study.
We Have the Systems… So Why Is Everything Still So Manual?
31 Mar 2026
It’s a question we hear more often than you’d expect. Businesses invest in systems: ERP, CRM, finance tools, with the
