A US study of online shopping habits has found that a highly satisfied online shopper is 73 percent more likely to purchase online than a dissatisfied shopper, and 75 percent more likely to recommend a site to a friend. The annual report into customer satisfaction with retail websites by ForeSee Results showed that only 10 of 40 top e-tail sites managed to improve their online shopper satisfaction rating since the previous year’s study.
The Smart Firm’s Guide to AI: Practical Benefits for Professional Services
22 Oct 2025
Artificial Intelligence is everywhere these days. You can’t scroll through LinkedIn without seeing another post about AI, ChatGPT, or the
