A US study of online shopping habits has found that a highly satisfied online shopper is 73 percent more likely to purchase online than a dissatisfied shopper, and 75 percent more likely to recommend a site to a friend. The annual report into customer satisfaction with retail websites by ForeSee Results showed that only 10 of 40 top e-tail sites managed to improve their online shopper satisfaction rating since the previous year’s study.
When Is the Right Time to Transition from a CRM to a Full ERP System?
30 Oct 2025
For growing businesses, customer relationship management (CRM) software is often the first step towards digital transformation. However, as your organisation
