A US study of online shopping habits has found that a highly satisfied online shopper is 73 percent more likely to purchase online than a dissatisfied shopper, and 75 percent more likely to recommend a site to a friend. The annual report into customer satisfaction with retail websites by ForeSee Results showed that only 10 of 40 top e-tail sites managed to improve their online shopper satisfaction rating since the previous year’s study.
Why Your CRM Isn’t Being Used (And How to Fix It)
10 Apr 2026
You invested in a CRM. You trained the team.You set it up.You rolled it out. And yet… People are still:
