A US study of online shopping habits has found that a highly satisfied online shopper is 73 percent more likely to purchase online than a dissatisfied shopper, and 75 percent more likely to recommend a site to a friend. The annual report into customer satisfaction with retail websites by ForeSee Results showed that only 10 of 40 top e-tail sites managed to improve their online shopper satisfaction rating since the previous year’s study.
From Excel Chaos to Automated Operations: How Power Apps Transformed a Field Service Business
11 Jun 2026
For many field service businesses, spreadsheets and emails are where operations begin. A customer raises a request. Someone records it
