Customer Relationship Management (CRM) software helps you to manage your contact information making it easy to follow up on customers and their activities within the company. All customer information is kept in one place making it easy to build relationships with your clients. A CRM keeps track of records, interactions, or sending/receiving an invoice at the right time.
CRM caters for businesses of all sizes. It brings everything together giving you a clear overview of the business workflow and provides you with real-time information that can be analysed in order to make better business decisions.
Are you using Excel?
Tailored for businesses of all sizes, CRM For Small Businesses offers a comprehensive view of workflow and real-time data for informed decision-making. Say goodbye to the limitations of Excel, where only one person can edit a document at a time. With CRM, information is always up-to-date and accessible to all users, eliminating the wait for document access.
Multiple software to do a single job
In contrast to juggling multiple software for various tasks, a CRM streamlines operations, enhancing efficiency across devices such as computers, iPads, and phones. Accessing information becomes a simple click away, avoiding the hassle of navigating through multiple worksheets.
Call reports are incomplete from sales rep
Management can find it difficult to make smarter business decisions because the reports are not clear, notes are not up to date and sales activities are not complete, this will lead to sales opportunities being missed because the staging process is not updated.
A CRM system can help show management all call reports, identify stages of opportunities, and update opportunities closed/won. “No more unclear reports from sales to management”.
Is there more than one employee sharing information and communicating with customers
Avoid the confusion caused by multiple employees communicating with customers without coordination. An integrated CRM system logs all calls and provides timely notes, ensuring that every department is on the same page. Bid farewell to unprofessional redundancies like asking customers the same questions repeatedly, and instead, utilize real-time customer information to handle inquiries professionally. With CRM For Small Businesses, efficient customer management becomes a reality.