Over the past few decades information systems have evolved tremendously, and among other things, have led to the emergence of two popular management systems; Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. The benefits associated with each of these systems could provide very strong motivation for management to quickly get on board with these solutions, and dive right in. While that is entirely understandable, it is also important to know what you are getting into before you make any commitment. An independent software provider of these management systems, such as Target Integration, specialises in ensuring that the decisions you make in choosing ERP or CRM software for your business are the right ones. They guide you on the best path that’s tailored to you. In a very similar way to how a music collector might need to consider digitising their record collection for the sake of convenience, size, and efficiency, so too might a growing business need to consider new software solutions to help manage and sustain this growth. Here are just five reasons why you should consider an independent software provider in your CRM and ERP decision-making exercises.
1. They are experienced with specific business’ needs
There are multiple stages in the design, implementation, and construction processes of each of these systems. Every business has different needs and objectives, which means that these processes are not automatically transferrable or ready to use. Inaccurately assessing the scope of the project, the performance criteria, the risks, security requirements, and the resources required for your business is a costly mistake. Collaborating with an independent software provider that is experienced in its methodology can help increase the likelihood of success.
2. A complete understanding of ERP and CRM systems is essential
It is estimated that ERP project failure rate is 50 percent. A problem that management and developers can face in CRM or ERP implementation is a lack of a clear project focus and understanding of these systems. Having a complete knowledge of the purpose and components of the software, what it can and cannot do, and the differences between packages is crucial. Tapping into the knowledge bank of an independent software provider could save you and your business a lot of hassle.
3. Multiple cost benefits
When you choose to include an independent software provider in your ERP or CRM decision making process, there are several potential cost benefits that you gain access to. Competitive product pricing, flexible business models and creative ways to address costs, and a fairer deal for your business. Being experts in identifying the right scope for your project also means avoiding the dreaded scope creep and unforeseen costs.
4. Ongoing support
The implementation of an ERP systems is not a one-time task. The nature of ERP is that it needs to be updated, which means having access to that very same high-quality knowledge bank to ensure all basis requirements are functioning, and to update and expand on the original ERP system.
5. Greater focus on in-house change
One of the challenges to CRM implementation is managing organisational change, and ensuring that employees enthusiastically adopt the new system. The same goes for ERP systems – employees need to be trained in on the new software. It’s the job of management to be the figurehead for this change and to be there to help this process go smoothly. By trusting an independent software provider that has the expertise in this area, greater focus can be given to the changes that take place within the business.
