The CRM landscape is constantly evolving, and sometimes, the changes feel like a shock to the system. Zendesk has announced that it will discontinue Zendesk Sell on August 31, 2027. For companies that have built their entire sales process around Sell, this feels like the rug being pulled out from under them.
If you’re reading this, you’re likely asking the same question that many of our clients have been asking:
“What does this mean for us – and what are we supposed to do next?”
Why This Announcement Matters
Zendesk Sell has been a go-to CRM solution for many businesses: easy to onboard, integrated with Zendesk Support, and highly effective for managing pipelines. However, with Zendesk shifting its focus toward customer service and support, Sell will eventually be phased out. This means:
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Your sales data, workflows, and history will eventually become inaccessible.
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Your team risks disruption if migration planning isn’t started soon.
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You’ll need to evaluate and migrate to a new CRM before the shutdown date.
This is not just a software update. It’s the end of a system that may sit at the very core of your revenue engine.
The Key Risks for Businesses
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Data Loss – Zendesk has confirmed that while core data (leads, contacts, deals, tasks, notes, account data) can be exported, emails, call logs, activity history, and attached documents will not be exported. Data can only be exported for 30 days before it’s deleted.
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Operational Disruption – Without planning, sales teams risk downtime during the transition to a new CRM.
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Rushed Decision-Making – With so many CRM systems available, businesses may be tempted to rush into selecting “the closest thing to Zendesk Sell,” but now is the time to reassess your entire CRM strategy.
What Target Integration is Advising Clients
At Target Integration, we don’t just replace one CRM with another — we help businesses rethink and redesign their CRM systems to better align with future growth. Here’s how we’re helping clients right now:
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Assessing their current Zendesk Sell setup – identifying modules, automations, and workflows that are mission-critical.
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Securing their data – exporting everything that can be moved before it’s too late.
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Planning migration – creating a smooth, low-risk path to a new CRM that works best for the business.
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Redesigning CRM strategy – rethinking processes and integrating automation for a more streamlined, future-proof sales operation.
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Supporting adoption – helping teams transition smoothly to new CRM systems.
Pipedrive: Zendesk’s Official Partner for CRM Migration
Zendesk has partnered with Pipedrive as the official migration path for Zendesk Sell users. This is an excellent option for businesses looking for a CRM that focuses on pipeline management and sales efficiency, much like Zendesk Sell. However, businesses shouldn’t feel limited to just one option.
At Target Integration, we support a variety of CRM systems in our portfolio, including:
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Pipedrive – A sales-focused CRM that is quick to implement and ideal for small to medium-sized businesses.
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Odoo CRM – A highly flexible and scalable CRM solution that integrates seamlessly with your ERP system.
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HubSpot CRM – Perfect for businesses focused on inbound marketing and customer engagement.
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Salesforce – A powerful CRM for large enterprises with complex needs and processes.
We can help you evaluate which CRM is the right fit for your team and guide you through the transition, ensuring no data is lost and your processes remain uninterrupted.
Next Steps
Zendesk Sell will officially retire on August 31, 2027. While this may not feel urgent today, the longer you wait, the less control you’ll have over the transition.
Now is the time to plan ahead.
At Target Integration, we’ve assisted hundreds of businesses in migrating to new CRM systems, ensuring that data is securely transferred, operations run smoothly, and teams are trained on the new platform.
📩 Book a free consultation with our CRM experts today. Let’s turn this disruption into an opportunity to build a CRM strategy that truly supports your business growth.
