Overview
Bracegrade, a leading organisation in their industry, faced several IT challenges that were hindering their growth and operational efficiency. Without a dedicated partner to manage their M365 licenses and IT systems, Bracegrade struggled with security risks, inefficient communication processes, and unreliable hardware procurement. Target Integration was engaged to streamline their IT infrastructure, implement security measures, and deploy communication systems that would support long-term scalability.
CLIENT
Bracegrade
SERVICES
M365 Management, Security Implementation, VoIP System, IT Hardware Support
PRODUCTS
Microsoft 365, 3CX VoIP, Avast Antivirus
INDUSTRY
Corporate Services
The Challenge
Bracegrade faced multiple IT-related challenges that required immediate attention:
Lack of IT Security
The accounting system was insecure, allowing users to access it from anywhere without proper access restrictions.
Absence of a Phone System
There was no designated phone system to support communication needs.
No Reliable Backup Solution
The organisation lacked a dependable backup system for their accounting software, putting valuable data at risk.
Hardware Procurement & Support Issues
Bracegrade lacked a designated IT vendor to manage their hardware procurement, setup, and ongoing support.
Lack of Scalability in Existing IT Systems
Bracegrade’s previous IT systems were not designed to scale as the organisation grew. This limited their ability to add new users, manage increasing data volume, and accommodate business expansion.
Lack of Collaboration Tools
Without a centralised system for communication and collaboration, employees struggled to stay aligned on projects, resulting in inefficient teamwork.
The Solution
To address these issues, Target Integration implemented a range of IT solutions to streamline operations, enhance security, and improve communication processes.
Design and Implementation
The implementation was divided into the following key stages to ensure a secure and integrated IT environment:
M365 License Management: We became Bracegrade’s certified Microsoft Solutions Provider to ensure compliance and efficient management of M365 licenses.
Security Enhancement: VPN and access restrictions were implemented to secure the accounting system, allowing access only from the company’s internal network.
Antivirus Protection: We suggested Avast Antivirus licenses for all laptops and PCs to safeguard devices from cyber threats.
VoIP System Deployment: We deployed the 3CX VoIP phone system to improve communication and integrate seamlessly with Bracegrade’s workflow.
Backup & Disaster Recovery: We introduced a cloud-based backup solution with automated encryption, ensuring reliable data protection and disaster recovery.
IT Hardware Management: As an IT vendor, we took charge of hardware procurement, setup, installation, and ongoing support, ensuring all devices were up-to-date and properly configured.
Spotlight Features
Key solutions implemented for Bracegrade included:
M365 Management: Centralised control over licenses and compliance for smooth business operations.
3CX VoIP Integration: Streamlined communication, improved tracking, and routing of calls to specific departments.
Security Enhancements: VPN access for the accounting system, along with Avast antivirus protection to secure all devices.
Cloud-Based Backup: Automated, encrypted backup solution with disaster recovery capabilities.
Comprehensive IT Hardware Support: Full management of hardware procurement, setup, and ongoing support to ensure operational efficiency.
The benefits
Post-implementation, Bracegrade experienced significant improvements in their IT infrastructure and business operations:
- Enhanced Security: VPN and antivirus solutions protected sensitive data and systems from external threats.
- Streamlined Communication: 3CX VoIP system improved call routing, tracking, and departmental coordination.
- Reliable Data Protection: Cloud-based backup solution ensured that critical data was always protected and accessible.
- Comprehensive IT Support: By centralising hardware procurement and management, Bracegrade reduced downtime and improved device management.
Result
With the implementation of Microsoft 365 management, security enhancements, 3CX VoIP, and comprehensive IT support, Bracegrade now operates in a more secure, efficient, and resilient IT environment. These solutions have not only improved their internal communication but also streamlined their IT operations, allowing the company to focus more on its core business functions while we manage their IT needs.
