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Vtiger Help Desk Price Comparison with Features

Build a comprehensive knowledge base using previous interactions with customers to provide fast answers to most frequently asked questions. Vtiger comes with Help Desk Software for multi-channel customer support to manage cases at scale, and at SLA-speeds for your entire business process. Vtiger Provide 3 important ways that help Your customer support operations, Your team can resolve the customer issue as a customer wants in the preferred channel with a meaningful response. Set your agent on more important task as Help Desk gives them a clear picture of what to focus on while giving them easy access. The help desk provides a platform where support managers can address important issues that need more attention. Vtiger help desk comes with many features with their different version, Please check below features and price table to more about Vtiger help desk.

Starter Professional
Price
Yearly billing
/ user / month
In USD $10 $20
In INR โ‚น600 โ‚น1,200
Monthly billing
/ user / month
In USD $14 $28
In INR โ‚น840 โ‚น1680
Max Users Unlimited Unlimited
Max Records Unlimited Unlimited
Contact Management
Contacts โœ“ โœ“
Organizations โœ“ โœ“
Profile scoring โœ“
Engagement Score
Touchpoints/Contacts Activity View โœ“ โœ“
Custom Lists โœ“ โœ“
Tagging โœ“ โœ“
Best Time to Contact
Contact Enrichment
Action Center
Activity Alerts โœ“ โœ“
Configurable Smart Alerts
โœ“
Document Tracking Alerts โœ“ โœ“
Direct Mentions and Team Alerts โœ“ โœ“
Email Tracking Alerts โœ“ โœ“
Life Cycle Alerts โœ“
Personal Inbox (Per User) 1 1
Record Activity Alerts โœ“ โœ“
Team/Shared Inbox (Per User) 1 3
Team Activity Alerts
โœ“
Task & Calendar
Activities, Calls, and Events โœ“ โœ“
Auto-assigned Group Appointment Pages
Group Events/Webinar Appointment Pages
Manage Tasks and Personal To-dos โœ“ โœ“
My Calendar โœ“ โœ“
Personal Meet-me Pages
Shared Calendar โœ“ โœ“
Email Functionality
Email Tracking w/ Real Time Notifications โœ“ โœ“
Email Templates โœ“ โœ“
Email Sequences (Sequences Per User)
Email Sequences (Emails Per User)
Inbox โ€“ Shared Mailbox (Per User) 1 3
Inbox โ€“ Personal Mailbox (Per User) 1 1
Related Comments โœ“ โœ“
2-way Email Sync(Gmail and IMAP
providers)
Sales Process Management
Campaigns
Deals
Deal Revenue Line Items
Deal to Contacts Role
Invoices
Journey Template
Leads
Multiple Pipelines
Multiple Currencies
Quotes
Round Robin Lead Assignment
Sentiment Tracking
Sales Pipeline
Sales Forecasting
Sales Quotas
Sales Insights
Tax Configuration
Support Management
Cases โœ“ โœ“
Work Orders
Internal Tickets
Knowledge Base โœ“ โœ“
Email to Case (Ticket) โœ“ โœ“
Round Robin Case Assignment
โœ“
Organization Matching with Email Domain โœ“ โœ“
Assets โœ“ โœ“
Service Contracts
โœ“
Customer Portal (Per User) 50 100
Case SLA Policies 15 25
Internal Ticket SLA Policies
25
Business Hours 25 25
Support Insights โœ“ โœ“
Agent-level Business Hours โœ“ โœ“
Case Satisfaction Survey โœ“ โœ“
Internal Tickets Insights
Inventory Management
Products โœ“ โœ“
Services โœ“ โœ“
Price Books
Subscriptions
Payment Tracking
Vendors
Purchase Orders
Sales Orders
Assets
Inventory Add-on
Credit Notes
Bills
Receipt Note
Delivery Note
Social
Twitter Integration
โœ“
Capture Leads from Twitter
Creating Cases from Twitter
โœ“
Social Interactions with Leads and Contacts
โœ“
Project Management
Manage Projects
Manage Project Milestones
Sub Tasks
Task Views โ€“ List, Kanban, and Calendar
Task Dependencies (Finish to Start)
Automated Task End Times
(User Business Hours)
Project Gantt View
Automated Time Tracking and Billing
Project Key Metrics and Analytics
Project Templates
Users and Access Control
Organization Hierarchy (Roles)
User Groups โœ“ โœ“
Field-level Access Control โœ“ โœ“
User Groups โœ“ โœ“
Global Sharing Rules โœ“ โœ“
Private Sharing โœ“ โœ“
Record Level Sharing โœ“ โœ“
Profile Limit 5 25
Role Limit 5 25
Multiple Owners for Records
โœ“
IP Whitelisting โœ“
Reports and Analytics
Built-in Sales Intelligence Dashboard
Customizable Dashboards โœ“ โœ“
Sales Insights
Custom Report Builder 50 Custom + 10 Scheduled
100 Custom + 25 Scheduled
Out-of-box Reports and Charts โœ“ โœ“
Record Level Analytics
Custom Scheduled Reports โœ“ โœ“
Vtiger sales Analytics Content Pack (Power BI)
Document Collaboration
Documents โœ“ โœ“
Document Library โœ“ โœ“
Document Sharing (Per Month) 5 10
Document Collaboration (Internal and
External)
โœ“ โœ“
Document Consumption Tracking โœ“ โœ“
Google Drive Integration โœ“ โœ“
Dropbox Integration โœ“ โœ“
OneDrive Integration โœ“ โœ“
Document Upload โ€“ Max File Size 25 MB 26 MB
Conversations
Group Inboxes โœ“ โœ“
Phone Calls โœ“ โœ“
SMS โœ“ โœ“
Vtiger Live Chat
โœ“
Social โœ“
Survey Add-ons
Internal Collaboration
Direct Messages โœ“ โœ“
Attach Files to Direct Messages โœ“ โœ“
Group Messages โœ“ โœ“
Calendar Notifications โœ“ โœ“
Marketing Automation
Email Campaigns
Auto Responder Campaigns
Automatic Email Personalization โœ“ โœ“
Campaign Scheduling
Free Monthly Email Credits (Per User)
Tracking Opens, Clicks, and Bounces
Subscriber List
List Segmentation
Unsubscribe from Specific Lists
Email Opt-out
Email Templates Library โœ“ โœ“
Email Templates Builder โœ“ โœ“
Customizable Email Templates
Image Storage
Vtiger Branding Removed from Emails โœ“ โœ“
SMS Campaigns
SMS Reply Actions
Integrations
Google Calendar โœ“ โœ“
Google Contacts โœ“ โœ“
Google Drive โœ“ โœ“
Dropbox โœ“ โœ“
One Drive โœ“ โœ“
Digital Document Signing
โœ“
Payment Systems
Shopping Cart
QuickBooks
Office 365 โœ“ โœ“
Xero
Mailchimp
Google Meet โœ“ โœ“
Zoom Meet โœ“ โœ“
Tally
Exchange Connector Paid App Paid App
Outlook โœ“ โœ“
Olark
PieSync
SharpSpring
REST API โœ“ โœ“
Customization
Custom Modules
10
Custom Fields (Per Module) 25 50
Text Area Fields 5 10
DateTime Fields 2 2
Rich Text Fields 2 2
Items Per Picklist 1000 1000
Characters Per Picklist Value 100 100
Custom Layouts โœ“ โœ“
Colors for Picklist โœ“ โœ“
Dependent Page Layouts โœ“ โœ“
Print Templates โœ“ โœ“
Logo โœ“ โœ“
Customizable Record Numbering โœ“ โœ“
Terms and Conditions โœ“ โœ“
Automation
BCC Email to Archive โœ“ โœ“
Lead Creation from Email
Contact Creation from Email โœ“ โœ“
Case Creation from Email โœ“ โœ“
Organization Creation from Email โœ“ โœ“
Smart Alerts and Follow-up Rules โœ“ โœ“
Push Notifications โœ“ โœ“
Workflows 25 50
Multipath Workflows 2 5
Allowed Actions/Workflows 6 8
Workflow Field Updates โœ“ โœ“
Scheduled Workflows 10 20
Hourly Limit 1 2
Daily Limit 5 10
Assignment Rules
โœ“
Deals and Quote Approval Automation
Approval Process Automation (All Modules)
Case Escalation Rules 3 Unlimited
Update Notifications (On Save Alerts) โœ“ โœ“
Webforms
Web to Lead Form
Web to Contact Form โœ“ โœ“
Web to Opportunity Form
Web to Cases Form โœ“ โœ“
Web to Organization Form โœ“ โœ“
Web to Vendors Form
Telephony Integration
Click-to-call โœ“ โœ“
Incoming Call Contact Pop-up โœ“ โœ“
Call Logging โœ“ โœ“
Call Recording โœ“ โœ“
Data Deduplication
File Storage โœ“ โœ“
Data Export โœ“ โœ“
Data Import โœ“ โœ“
Storage (Per User) 5 GB or 500 MB
7.5 GB or 750 MB
Audit Logs โœ“ โœ“
Deduplication of Data โœ“ โœ“
Mobile
Mobile App for Android and iOS โœ“ โœ“
Manage Contacts, Leads, and Organizations โœ“ โœ“
Manage Deals, Quotes, and Invoices
Contacts Map View โœ“ โœ“
View Onsite Agenda and Navigate
โœ“
Check-in and Check-out Feature
โœ“
Geo-fence Configuration and Detection
โœ“
Manage Cases โœ“ โœ“
Generate Invoice from a Completed
Work Order
Add-ons
Gmail Add-on
Webhooks (Calls Per User)
250 (25,000 max Per Day)
Vtiger Privacy Guard Paid App Paid App
Automated Consent Management โœ“ โœ“
Encryption of Sensitive Data at Rest
(Fields Per Module)
5 5
Access logs, Auditing, and Reports โœ“ โœ“
Automated Data Handling Policies โœ“ โœ“
Sandbox
Security
SAML Based Single Sign-on
Allowed IPs
Encryption at Rest

Choosing the right help desk software for business is very important. Vtiger help desk provides you to create cases automatically from your email, webforms, and customer portal. And also Vtiger allows you to define working hours for agents. You can have multiple business hours based on region or other criteria. Target Integration is a premium partner of Vtiger and provides all types of services for All in one, Help Desk and Sales CRM like implementation, support, and integration. Contact Us to know more about the Vtiger product.

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