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Helping your SME to thrive in the digital age: Busting myths

Operating a small or medium-sized business (SME) in the current dynamic environment can leave you feeling swamped. And it’s no wonder. You’re grappling with the repercussions of a worldwide pandemic, battling persistent labour shortages, all whilst managing a business in a continuous economic crisis.

No matter where you look, you’re told about the potential advantages the digital age offers and how it could significantly enhance your business. However, staying abreast with the speed of technological advancements can be a challenge in its own right. 

Still, if you’re to cater to the changing demands and preferences of technologically adept customers, draw and keep skilled staff, and maintain a competitive edge, you’ll need to adapt your business and transition into the digital age. 


Digitalisation is subject to a whole raft of myths. If you’re thinking about embarking on a digital transformation journey, you can’t fall victim to misconceptions that often stall digital journeys. Here are the top ten: 

  1. Human workers will be replaced during digital transformations: The number one concern among staff is typically job losses. Automation and intelligent systems are there to boost human capabilities and increase capacity by taking on routine, repetitive tasks, freeing up workers to work on more business-critical activities, not replace them with machines.  
  1. It’s a one-time project that guarantees immediate results: Implementing digitalisation may be a massive one-off project, but it’s not one-and-done. It’s an ongoing journey requiring continuous adaptation to achieve sustainable results over time despite market shifts, changing customer needs, and technological developments.  
  1. Technology is the be-all and end-all: Although technology is important, it’s more about reimagining your organisational mindset to one centred on continual transformation. At its most basic, it involves thinking about more flexible and agile business processes, encouraging a culture of creativity, and prioritising customer needs.  
  1. It’s a quick fix for existing problems: It’s not a miraculous cure-all that instantly solves all your business challenges. It’s a strategic approach that requires thorough preparation and effective implementation. Pain points must be identified, and a roadmap must be developed to tailor transformations. 
  2. It’s an IT issue: Digital transformation is a cross-functional endeavour. It needs business units and IT departments to collaborate and work together to align business goals with digital strategies. It’s not a standalone initiative– the whole organisation needs to be on board.  
  3. It’s too expensive for SMEs: Digital transformation is not exclusive to large enterprises. It doesn’t have to be so costly it prices out smaller firms. Affordable cloud-based solutions, open-source technologies, and pay-as-you-go models all help smaller businesses reap the benefits by starting small and iterating to scale. 
  4. It’s just another cost-cutting measure: Digital transformation often leads to cost savings, but its purpose isn’t merely to reduce expenditure. The main goal is to power innovation, improve customer experiences, and create new business opportunities by leveraging technology.  
  5. It’s an optional project to look at in the future: It’s not something that can be put on the back burner. If you want to stay relevant, you must take action today. Otherwise, there’s a chance your business will fall by the wayside as competitors evolve and adapt to the changing digital landscape.  
  6. It’s overwhelming, unattainable, and risky. There are always uncertainties with any business transformation, but it’s more dangerous not to embark on a digital journey. Businesses of all sizes get left behind when they fail to adapt to changing customer demands. Expert partners exist to make digital transformation less overwhelming and more attainable for SMEs who need a helping hand.  
  7. There’s an off-the-shelf solution: You can’t approach digital transformation looking for a one-size-fits-all, off-the-shelf solution. Successful transformations rely on thorough assessments to identify organisational needs and develop customised plans that ensure business-specific challenges, capabilities and objectives are considered. A comprehensive approach involves a mix of off-the-shelf solutions, in-house development, and partnerships with external consultants and providers.  

How your SME can benefit 

Embracing digital transformation is worth the effort. The rewards speak for themselves. For one, you’ll save time and money because digitalisation reduces operational costs, waste, and inefficiencies. What’s more, the associated improvement of your processes, workflows, and outputs will increase productivity and quality.  

Better products, services, and experiences will enhance customer satisfaction and retention. You’ll be able to experiment with new ideas, solutions, and possibilities to boost innovation and creativity. Ultimately, your digital journey will give you a competitive edge and market share because it will differentiate you from competitors and meet your specific customer needs.  

That said, a journey as significant as digital transformation is never simple. SMEs have to navigate myriad potential challenges. By understanding and dispelling these myths, you are better positioned to make informed decisions and effectively reach your digital destination. 

Starting your digital journey? Make sure you have all the facts with our Essential Guide to Digital Transformation.  

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