So you think Saloons don’t need a CRM? Sorry to say you are Wrong!!
The saloons need CRM software as well. With the immensely increasing competition in service industry, Pleasing the client becomes extremely important. To give your customers that WOW experience, couple your good customer service and take help from your CRM to see an increasing customer base.
Wouldn’t it be appealing for your customers to receive a call or SMS from you just when they are planning their saloon appointment? With a CRM software you can track when your customer had their last service and hence can give them call at the right time and entice them with the right kind of offers.
You can also easily see certain customer steps in for a certain kind of services, allowing you to generate packages suitable just right for them.
With the help of a cloud based Customer Relationship Manager (CRM) software, you can make sure that you do not miss out birthdays or anniversaries of your clients. Simply by giving them a special offer for their special day, you can also shoot up your revenue.
Yes your CRM application can do all of this and lot more.
You can also do surveys and save the responses and feedbacks of your clients in your CRM as well.
Besides all of this if you sign up your customers to your SMS or mailing list you can send them bulk SMSs to introduce them of the new offer you have or a new product that you are launching.
All this helps you attain customer attention which in turn ensures your growth. With so much taken care of, by the implementation of CRM into your saloon, you can actually worry about the things demanding greater attention like.. opening up another branch 🙂