Overview
CLIENT
Strata Tiles
SERVICES
Consulting, Implementation & Software Development
PRODUCTS
INDUSTRY
Distribution
Challenges
Netcelero’s CRM or accounting software didn’t support subscription-based billing and hence the challenge was to manage the renewals every month as well as managing how much to charge the clients. Following are the key challenges they faced.
Open Source CRM System Problem
There are major drawbacks of using open CRM like Open source CRM requires a lot of technical expertise for maintenance. The interface is quite not user-friendly too. The bugs cropping up creates a lot of issues with the daily business operations. Therefore, Netcelero required some good consultants who can provide them with the right CRM.
No central support system for their Open CRM
There was no one place where they can go with the issues they were facing regarding their open source CRM. All of their solutions or support were from various forums (community of users) which were not always accurate and took a lot of time to fix issues.
Limited functionality on accounting feature and other missing features
There are a lot of shortcomings if open source CRM is used and one of them is a limitation on feature and no proper workflow on their processes. This hindered the various endpoints on daily activities and tasks.
Solutions
There were various solutions provided to Netcelero which helped them run the daily operations and business activities without much hassle now after they implemented Odoo as a solution by Target Integration.
CRM Software System
Target Integration provided them with Odoo CRM which is well known for its customer-centric approach. All the unique requirements of the client were achieved as the CRM is highly customizable. Therefore, no limitation on the capabilities of the system.
Inventory Management
The Odoo warehouse management software was provided which helped to manage inventory and respond timely for any requirements by the customer on their delivery orders.
Accounts and Financing
Odoo is known for its tagline for their finance and accounting software “Do more in less time” made Netcelero achieve the customer billing cycle and business accounting simple. Yet accuracy levels were achieved which provided them the time to make improvements in their workflow and other customer services.
Result
Target Integration uploaded numerous modules for Netcelero business requirements. For example, Sales/CRM, Accounting software application, inventory management application, human resource management software and more. This has helped company in achieving its goal and productivity enhancement.
Netcelero has made tremendous growth as all their unique requirements were fulfilled and constant support by Target Integration consultant helped them to know more about the features which were not known. All technicalities were handled by Target Integration technical team members and experts.
