Gone are the days when salons would have to manage their clients through the agency of some really age-old means. There is no way salons and spas would have been able to keep track of information such as how frequently they would visit, what were the services they would avail, how much they would spend, among others.
Thankfully, the internet has changed the world for the better and salons have a wide range of salon management software at their disposal. Customers can easily book appointments or amend the same online. At the same time, these bookings and changes are smoothly incorporated into the therapist’s column. These columns, on the other hand, can be viewed anytime and anywhere.
Here’s how CRM software can work wonders for your salon:
- Customer retainment
Did you know that it costs five times as much to attract a new customer than to keep an existing one? With the help of your CRM software, you can keep a track of the last time any customer availed of the services of your salons. When the time comes, you can give them a call and try to entice them with the best offers. Your CRM software will ensure that you are aware of the birthdays and anniversaries of your client base. These details will go a long way in helping you retain your customers.
- Smoother work process
The Customer Relationship Management software for your salon business will take a huge load off your shoulders. Using other means for keeping a track of your customer interactions is not only tiresome but can also result in a lot of unintended misses. Thanks to your CRM software, you can keep track of all the information and send out calls or messages whenever you deem it necessary without any hassle.
- Boost sales
With the click of a button, salon owners can gain information about the most popular treatments, products, aestheticians, among others. This can help you optimize your sales and will even result in the growth of your business. ‘
- Optimize marketing
The preferences of your customers can help you focus on your client marketing strategy. For instance, if you came to know that most of your clients came to know about your salon via Instagram or Facebook, you can easily channel your resources into promoting your business even better on the platforms.
- Learn from your CRM
Your CRM will not only boost your business but also let you get to the bottom of the issues that are holding your business back. From an ill-timed marketing campaign to lesser staff than required, you can easily attend to each and every problem through the help of your CRM.
- Customer satisfaction
At the end of the day, customer satisfaction is what matters the most. Happy customers will ensure a happy business. In fact, CRM software brings in much-needed customer feedback. Feedback, good or bad, will enhance your productivity to no end.
With so much taken care of, by the integration of CRM into your salon, you can focus on things demanding greater attention. We, at Target Integration, will serve with the right kind of CRM solution as per your needs and the size of your set-up. What are you waiting for? Contact us today and let us help you.