A US study of online shopping habits has found that a highly satisfied online shopper is 73 percent more likely to purchase online than a dissatisfied shopper, and 75 percent more likely to recommend a site to a friend. The annual report into customer satisfaction with retail websites by ForeSee Results showed that only 10 of 40 top e-tail sites managed to improve their online shopper satisfaction rating since the previous year’s study.
Helping your SME to thrive in the digital age: Dodging pitfalls
31 Mar 2024
Managing a small or medium-sized business (SME) in today’s fast-paced world, dealing with the fallout of a global pandemic, ongoing
